I had the Kestrel but sold it I have a flex in Predator camo with the new material inside that doesn't rub off. I use that saddle when it's cold . I use my ESS early season and when I don't want to use a back band. I use my Cruzr XC when the temperatures are a little more comfortable. I think I will use my Overwatch Transformer just for something different. The problem might be that there are so many saddles out today that their sales declined and it wasn't worth making them anymore. Areo Hunter made good saddles and was a pleasure to buy from . Debbie was awesome anytime I talked to her. It's sad to see this happen if they are truly out of the saddle business.
I have to echo all of your sentiments. AH always treated me like their most important customer when I called. They were a few days behind on building and shipping my Kestrel; emailed, they asked me to call if possible. Called Debbie and within 24 hours she had one of their sewers making me a custom OG Kestrel with the upgraded stitching specs of the Flex and an adjustable webbing bridge, at no extra charge. Her idea in fact. Showed up at my door within a week of being built. It’s so comfortable and never required me to get in “saddle shape”, whatever that must be.
After I hunted out of it a few times Debbie sent me a follow-up email and also called to make sure I was happy with the saddle. Like, what employee EVER does that?
I should have bought three more of them right then. I will be hard-pressed to hunt out of anything else now.
I haven’t had to interact with AH since I bought the saddle in 2019 because their product works perfectly and is built like a brick outhouse, but from those interactions I did have, I think other saddle companies could learn a thing or ten from that kind of customer service.