- Joined
- Sep 19, 2014
- Messages
- 3,939
I can't explain my frustration enough with this company. I wasn't happy with the arm I received. When fully extended there was a 1/2" to 3/4" up down play (not flex) in the arm. Sent them several emails as there is no phone number on the Web page. Finally got a email with a phone number. Called, no one picked up, and couldn't leave a message since their voice mail was full. Sent another email. Finally got to talk to Calvin at 4th arrow and said he would send me a new their next day and to ship the other one back and send a picture of the shipping receipt for reimbursement. Sent mine the very next day. They have it already. My replacement has not shipped. It hasn't for a week. It is supposedly shipping today. No shipping refund yet.
Got an email today from them today regarding my return. There initial impression was the play in the arm was normal. I've asked a few people now that own the arm and all have said there is no up down play due to poor tolerances between the post and bushing.
They are a young company and clearly busy but this has been a horrible experience. I hope this new arm meets my expectations...if I ever receive it.
Dang man that sucks!! Hope they get you squared away with a new arm soon!
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