Real Avid, in case you didn’t know, manufacture firearm cleaning and maintenance tools.
I picked up an AR15 tool off eBay for a good price as a couple accessories were damaged. I emailed Real Avid, explained I bought the tool used and asked how much the parts would cost that I needed and how much shipping would be. They emailed me back a few hours later to tell me the parts were in the mail and they’d email me again with tracking numbers.
I was absolutely floored. That level of customer service is unheard of these days.
I picked up an AR15 tool off eBay for a good price as a couple accessories were damaged. I emailed Real Avid, explained I bought the tool used and asked how much the parts would cost that I needed and how much shipping would be. They emailed me back a few hours later to tell me the parts were in the mail and they’d email me again with tracking numbers.
I was absolutely floored. That level of customer service is unheard of these days.