anyone receive a flat branch saddle recently?

[raisins]

So it would seem.. They were a husband and wife operation. And were elderly at that if i recall.
I had no issue contacting them either. I actually made a change to my order and they did that over the phone as well.
They told me all about the supply issues. But i was also nice, respectful, and understanding when we spoke. Alot of people now a' day go right into "nasty mode" when things arent what they were told. So its no wonder they just stopped replying.
You catch more with honey than you do with vinegar =)

If you read through this thread and elsewhere, they ripped off a ton of people. I'm assuming most of those people were initially very nice. I always was nice. I got an automatic email reply after my 3rd time (in like 9 months) emailing about my saddle.

I then emailed one last time asking to cancel the order and then contacted my credit card company.

This isn't a matter of being nice or not here. They very purposefully made off with thousands of other people's money and did not send them a saddle or refund their money. I only got my money back because Truist Visa bent their rules on dispute timing.

 

[MAHunter]

I was never nasty or disrespectful until they stopped responding, their website went down, and paypal and Discover told me to eat the $340. I waited 4 months from order date to reach out the first time via email and was told about the supply issues and issues finding help. I replied that I understood and would check back in a month as she requested. Checked back in a month and was told to wait another. Waited 2 months that time and then never heard back. Don't know how I could ve any nicer and would be willing to share full comms to support that. This isn't a honey/vinegar situation...

Apologies, I wasnt implying you were being rude. I was simply stating a mind set thats rampant right now. Hell its so bad they have given it its own names, Karen and Kevin