I ordered a mission platform last Friday. I was too excited and flubbed the 10% discount when I ordered. On Monday I ordered the covert lite saddle with the 10% discount. After the order, I called Monday and spoke to, I think Nick. I told him about not getting the 10% for first order and failing to opt into the gadget vest or the 10%. He offered me either the 10% discount or gadget vest. I told him I’d want the gadget vest. OK done.
I told him that I was not rushed and that if he wanted to combine my orders (if it would not put others back) to save shipping on his end, to do so, and if it delayed shipment for me, so be it. Then we ended our conversation.
When I ordered both times, I used PayPal. Just within the last hour, I received UPS notification that I have two packages scheduled for delivery tomorrow. So I should receive my platform, saddle and gadget vest tomorrow. And logging into the trophyline site, I now see that the two orders are fulfilled.
One note, I am in the eastern most area of PA (Easton, PA) and shipping is coming from abouts the area of Pittsburgh, PA.
I like the way that Trophyline will communicate with me, not take my money until they have product to ship and are focused on me, as a consumer of their product.