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Wild Edge order issue

LateRiser

New Member
SH Member
Joined
Apr 3, 2019
Messages
28
Location
MA
A couple weeks back I ordered 2 KISS Line kits from WEI online. The package arrived within a week or so, but it contained 1 Line Kit, and it was the version with a Kong Duck, not the KISS Line Kit with the prussic and tender.

I emailed WEI referencing my order number, got an automated response that they would be getting back to me soon. It's no been a week and I haven't heard from anyone.

Have others had any trouble getting a hold of customer service? I couldn't find a phone number to call, and my emails to customerservice@wildedgeinc.com and questions@wildedgeinc.com have remained unanswered. Any ideas or a contact I could reach out to?
 

Miboy86

Active Member
SH Member
Joined
Feb 11, 2019
Messages
128
Location
Michigan for Now
Maybe reach out to them on their instagram, drew the owner tends to update the story on there alot. Maybe @Murph4028 might know even though he's not with wild edge again.
 

Murph4028

Well-Known Member
Vendor Rep
SH Member
Joined
Jan 2, 2019
Messages
1,465
Location
North Carolina
A couple weeks back I ordered 2 KISS Line kits from WEI online. The package arrived within a week or so, but it contained 1 Line Kit, and it was the version with a Kong Duck, not the KISS Line Kit with the prussic and tender.

I emailed WEI referencing my order number, got an automated response that they would be getting back to me soon. It's no been a week and I haven't heard from anyone.

Have others had any trouble getting a hold of customer service? I couldn't find a phone number to call, and my emails to customerservice@wildedgeinc.com and questions@wildedgeinc.com have remained unanswered. Any ideas or a contact I could reach out to?
One of the many reasons I'm not there anymore..
 

Aaronpaul14

Well-Known Member
SH Member
Joined
Nov 9, 2018
Messages
1,022
Location
67074
I love my steps and I loved my perch even though it was over priced for what it was.

But when I see customer service issues from a company that constantly is posting pics of going boating and family time rather than putting the hours in to the business I have a problem. Granted family is very important and I wish I could spend more time with mine but there has to be balance. It’s not hard to be on top of customer service and emails in the small niche industry. They are losing followers due to customer service not their products.
 

lungpuncher1

Well-Known Member
SH Member
Joined
Jun 11, 2018
Messages
202
A couple weeks back I ordered 2 KISS Line kits from WEI online. The package arrived within a week or so, but it contained 1 Line Kit, and it was the version with a Kong Duck, not the KISS Line Kit with the prussic and tender.

I emailed WEI referencing my order number, got an automated response that they would be getting back to me soon. It's no been a week and I haven't heard from anyone.

Have others had any trouble getting a hold of customer service? I couldn't find a phone number to call, and my emails to customerservice@wildedgeinc.com and questions@wildedgeinc.com have remained unanswered. Any ideas or a contact I could reach out to?
I’d contract your credit card company, PayPal or whatever you paid with and get a refund. That’s ridiculous.
 

huntin_addict

Well-Known Member
SH Member
Joined
Jun 18, 2018
Messages
917
Location
Erie County, PA
Completely unsurprised. The customer service presented by WE is probably one of, if not the slowest / worst I've experienced in this industry.
 

onestringer

Well-Known Member
SH Member
Joined
Aug 28, 2018
Messages
1,007
A couple weeks back I ordered 2 KISS Line kits from WEI online. The package arrived within a week or so, but it contained 1 Line Kit, and it was the version with a Kong Duck, not the KISS Line Kit with the prussic and tender.

I emailed WEI referencing my order number, got an automated response that they would be getting back to me soon. It's no been a week and I haven't heard from anyone.

Have others had any trouble getting a hold of customer service? I couldn't find a phone number to call, and my emails to customerservice@wildedgeinc.com and questions@wildedgeinc.com have remained unanswered. Any ideas or a contact I could reach out to?
The way I see it, you are an honest person. You received the incorrect product, notified the vendor and the vendor ignores your response. The product you received is of more value. Sell that Duck and order the missing pieces from DanO.
 

huntin_addict

Well-Known Member
SH Member
Joined
Jun 18, 2018
Messages
917
Location
Erie County, PA
The way I see it, you are an honest person. You received the incorrect product, notified the vendor and the vendor ignores your response. The product you received is of more value. Sell that Duck and order the missing pieces from DanO.
What's sad is that one even needs to consider that. BTW I agree with you.
 

LateRiser

New Member
SH Member
Joined
Apr 3, 2019
Messages
28
Location
MA
Just as an update - I did get a response back from WEI after another follow up email. They sent me a KISS line kit and ate the difference between the cost of the the other KISS kit and the regular line kit I was supposed to get. So once I got a hold of someone it was worked out very fairly and quickly.


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