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MANTIS...... WHATS UP TETHRDNATION

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huntin_addict said:
Wouldn't that be a bitch considering there are a ton of guys who ordered in May and June and July who are still waiting.....
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Apparently nobody is waiting for XLs anymore.


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huntin_addict said:
Wouldn't that be a bitch considering there are a ton of guys who ordered in May and June and July who are still waiting.....
Click to expand...
Everyone that ordered an XL has received it, or has had it ship, atleast. Tethrd has taken delivery of more XLs than the other sizes, thus far. That's why there are some in stock, ready to ship upon purchase. They are not shipping saddles to new customers while previous orders are in the queue. They wouldn't do that. If you want an XL, I'm sure they'll get one to you, ASAP. Otherwise, it's a matter of waiting for more of your size to be deliverd from the manufacturer.
 
TonyGreenway said:
Everyone that ordered an XL has received it, or has had it ship, atleast. Tethrd has taken delivery of more XLs than the other sizes, thus far. That's why there are some in stock, ready to ship upon purchase. They are not shipping saddles to new customers while previous orders are in the queue. They wouldn't do that. If you want an XL, I'm sure they'll get one to you, ASAP. Otherwise, it's a matter of waiting for more of your size to be deliverd from the manufacturer.
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Unless you have a podcast or a YouTube channel then you get bumped up the list.


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I couldn't be more let down by the way things are being handled (read customer service). Starting out pretty optimistic about this whole thing, and slowly everything is going downhill. I can only hope these products are actually quality and hold up to the hype. Because everything else about this venture is slipping. Or at least my sense of it is slipping. I understand manufacturer delays, in my businesses those have happened from time to time, and unexpectedly. However this joke of a customer service, is not due to the manufacturer, this is a poor business handling strategy. And I even understand having limited time and family and other jobs, this still doesn't answer the questions of making a statement and then not fulfilling it. When I first started messaging about the status of my items (prior to the emails included here, btw) they said they would get me products out then as well and again made the statement about extra shipping, like always it seems... and I offered not only to pay them for the extra shipping to offset that cost to them, but also to make them some cool Tethrd keychains or other useful branded items out of aluminum on my cnc. For brevity sake, I have only included the screenshot of the now 2 week long exchange (and then sudden lack of exchange) of them not shipping me any products after having told me they would not 1 time, but 3 (one prior on FB). The disconcerting thing about this poor experience is, all I did was ask questions about my order status, to which they replied they would fulfill everything they could, and then didn't do what they offered to do. Regardless of anyone's personal feelings about these folks and their presence here in this forum their business practice is clearly lacking. NOTE: the 3 deleted emails in the conversation were of emails prior to any they actually responded to, not me hiding some responses.
 

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Guys I feel I have to chime in here and apologize upfront for any comments that seem to cut!! First off these guys are new to the business world and unfortunately for them they kinda were dealt a bad deal by the manufacturer producing their designs. Its a learning game for them and im pretty sure they learned some valuable lessons from it all!!

Second we all have had to wait. I know no one who got cut in line so to speak. As product arrives in it goes out in the way you fell in line based upon order. It just so happens that the manufacturer failed to communicate that they would be doing XL’s first. So those guys got it first based on their order numbers. If those guys had to wait till everyone’s sizes were in we would all be waiting much longer. Hypothetically how would you feel if you only order ropes but had to wait months because guys ahead of you ordered platforms and saddles but they wouldn’t ship until all product was in??

As far as customer service goes I really don’t see what the deal is! They have been emailing and posting on social media updates just about every week. Find a company that does this. Let me point out the several members who bought muddy sticks this year who received sticks without hardware etc. these guys could not get responses for over a month nevermind how long it took to get the issue resolved!! Tethrd is not eating costs for shipping just so you guys get your stuff yeah it may be in batches or part of your order but go find a company who will do that!! I think everyone has just gotten impatient and frankly this is understandable. This leads me to my next point that Tethrd has now gotten a second manufacturer in place but it takes time to train these sewers and other stuff involved. This is not an everyday item these are custom items being produced.

If you choose not to support them thats on you and frankly I feel people are entitled to do what they want. I know im still waiting on items but could care less how fast i get them as long as the quality is top notch which so far it has been. If you cancel its on you but the negative comments without looking at the overall struggle and details is quite frustrating to hear because they have been opposite to my experience and i am a nobody just an average guy who works and hunts but i have recieved communication and part of my overall order.

Again I supported Aerohunter/Newtribe when they had their troubles and I will support Tethrd with the same level of commitment because I believe in them and the products. Again I hope to not hurt anyone’s feelings here but add my opinion.

I love this site and all of you guys out there. Moving forward I will probably just stay off this thread as it seems to just be more of negative in tone due to everyone’s unhappiness.

Best of luck to everyone this year!!
 
As a business owner, i find their communication and production are sufficient considering the circumstances. Last year kestral didn't deliver on the aerohunter until November on a July order. Seems tethrd is already beating that production schedule. #newbs #complainers #failtoplan #plantofail #sackup #justdeal #hashtaggedout

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TonyGreenway said:
Everyone that ordered an XL has received it, or has had it ship, atleast. Tethrd has taken delivery of more XLs than the other sizes, thus far. That's why there are some in stock, ready to ship upon purchase. They are not shipping saddles to new customers while previous orders are in the queue. They wouldn't do that. If you want an XL, I'm sure they'll get one to you, ASAP. Otherwise, it's a matter of waiting for more of your size to be deliverd from the manufacturer.
Click to expand...

I just checked the site. I ordered a XL on June 17 and a Predator on June 12. Both show they are still processing.


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Any ETA on the website being fully back up and running? Right now the news is still from back in August - assuming it's still on an older backup (which would explain why my Sept login doesn't work, and also maybe give fawnzy a chance at a pleasant surprise. Hoping for a bumper crop of mediums soon!
 
Maybe Tethrd will throw in a big and small sys hauler for the delay or a discount coupon for the order.
 
Mikerkulbeth said:
Yep, I ordered a kite and a mantis. But bought an old trophy line on eBay to fill in until one of those gets here.


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Click to expand...

Did you just buy that greens Trophyline? With the pouch on the back?


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I have a question, I ordered an L but now I'm considering switching to an XL. I'm 5'7 and 225lbs. Based on the chart on the site, I'm an L if a leaner and XL of I'm a sitter. Thing is, this would be my first saddle so I'm not sure which one I am. Can I get some input? Recommendations, should I try to change the size of my saddle? I am concerned I would wait longer though but I want to make sure I get it right.
 
blatallic said:
I have a question, I ordered an L but now I'm considering switching to an XL. I'm 5'7 and 225lbs. Based on the chart on the site, I'm an L if a leaner and XL of I'm a sitter. Thing is, this would be my first saddle so I'm not sure which one I am. Can I get some input? Recommendations, should I try to change the size of my saddle? I am concerned I would wait longer though but I want to make sure I get it right.
Click to expand...

You'll be ok with a little larger saddle. If your in between sizes go with the larger one.


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