Aero Hunter Customer Service

[rutjr]

I ordered a Kestrel on October 6th. When I ordered it, the website said because of wildfires there would be a four to six week delivery. Debbie Hammond sent me an email explain it to me again and said I wouldn't receive it until November 30th. I told her I understood that when I ordered it. I ordered a couple things since then and every question I had was answered promptly within a few hours every time. Today she sent me an email telling the buckles I wanted were backordered by the manufacturer and they wouldn't have them until the end of December so I wouldn't get the Kestrel until next year. Or they could replace them with Raptors if I wanted and the Kestrel would be shipped out today. I just think that she was outstanding with her communications with me and think she deserves kudos.

 

[dalton916]

I agree. Made the same buckle swap myself.

 

[rutjr]

Plus I’m getting the Kestrel 10 days earlier. I may have it for this weekend!


Sent from my iPhone using Tapatalk

 

[Swampman]

Yes, Debbie is great. The customer service is incredible because of her.

I think you will really like your Kestrel. I love mine.

 

[marko_mrko]

Nothing but good experiences with them. Extremely diligent and responsive.

 

[rutjr]

I walked around in the woods today wearing my Kestrel and set up a tree for tomorrow, this Kestrel is awesome! I love it!

 

[Gamover06]

Wife is ordering me the Kestrel for Christmas. I have been telling her all month to get it ordered but I guess 2 min. to place the order is just to much time for her. Now instead of getting to use it the last week of the season I will have to wait till next season..... : (

 

[bongo]

I ordered a Kestrel on October 6th. When I ordered it, the website said because of wildfires there would be a four to six week delivery. Debbie Hammond sent me an email explain it to me again and said I wouldn't receive it until November 30th. I told her I understood that when I ordered it. I ordered a couple things since then and every question I had was answered promptly within a few hours every time. Today she sent me an email telling the buckles I wanted were backordered by the manufacturer and they wouldn't have them until the end of December so I wouldn't get the Kestrel until next year. Or they could replace them with Raptors if I wanted and the Kestrel would be shipped out today. I just think that she was outstanding with her communications with me and think she deserves kudos.

I bought my EVO in Jan 15. I have since bought two Kestrels and a Kite. Their customer service is top shelf. I’m also old fashioned and like being able to talk to someone on the phone.


Sent from my iPhone using Tapatalk Pro

 

[karlkortemeier]

Same experience for me

 

[Xtreme007]

Same experience I had. Nothing but great things to say about them

 

[dalton916]

Damn right, top shelf folks.

 

[Bowhunter777]

Yes they have the best customer service in the saddle industry in my opinion and they have a number you can call to actually talk to somebody!