Companies that have a web site and provide an email address should reply to emails sent there, regardless of being "old school" or not. Just bad customer service, IMO.
Moot point, since I bought a new compound bow instead so no longer in the market for a new xbow.
Doesn’t sound like a moot point if you’re still making it?
I am in a business where my value is actually seeing or touching a customer’s equipment, or talking to them face to face or on the phone to solve their ACTUAL problem. Not the perceived issues that can arise from misinterpreting an email.
I also get between 50-100 emails a day, of perceived issues to be resolved. If I read and replied to every single one, I’d never be able to actually solve problems.
I tell my customers, coworkers, really anyone who might email me: email me supporting information or documentation if you’d like. But if you want a response from me, and you haven’t heard from me in 48 hours, call me.
That’s how I weed out people who aren’t interested in solving actual problems. Or who don’t actually know my value to them. I’ve curated a work network and customer base who want to get things done efficiently. They recognize that email chains are not that. Maybe I’m a jerk. But people still call 18 years later, and I haven’t gotten fired yet.
You can make the argument that he should hire someone to answer emails. Then we’d complain about poor customer service from an automaton, or the increased cost of the equipment.
I’m not telling you Jerry is that way. I’m just telling you he’s picked up the phone when I called and gotten me exactly what I needed at warp speed. My guess is that he knows what his bows, and his time are worth. And he’s not screwing around with busy work.