I received mine as well today:
I want to start out by emphatically stating that I am a fan of Tethrd stuff and will be using Skeletor sticks. BUT, I have to send this set back.
Before I get to why? The customer service experience that I have had today has been top notch. 10/10. Phone was answered quickly. Return shipping label emailed immediately. And the replacement sticks were said to be shipped today.
Here is the story:
The package arrived and everything was packed well, no issues.
I unpacked everything. Came with the 4 sticks stacked. A small bag of replacement pins and the instructional manual. (They should throw in a sticker! )
Pulled the first stick off from the stack. The retention pins almost work to good. This is a really good system. I unwound the rope and placed it on a tree. Easy. Quick. Quiet. Awesome.
I went ahead and put my saddle on and was going to climb a tree for practice with the new sticks. Had my son out there to throw me the sticks as went up. He handed me another stick and I unwound the rope until the last wrap. It wouldn’t come off the retention button. Perplexed, I examined further and the rope was underneath the button where it attaches to the stick. So tightly that neither I or my son could pull it out. All three of the remaining sticks were this way.
My first thought was that I was going to have to get an allen key and loosen the button to release the rope, but as I thought about it I become concerned with the integrity of the rope where it had been pinched very very tightly underneath the button. I elected to call customer support and they did not hesitate to agree and rectify the situation. (Again, very impressed with the support)
I’ll include some photos so you can see what I’m talking about.
Now, I absolutely do not discourage anyone from purchasing these sticks. After the support experience I’m even more inclined to buy something from Tethrd. These sticks will rock.
Such a clean, streamlined setup and lighter than the Muddy Pros I’m running now. I’m excited to run with these things. The purpose of the post is to advise anyone who may have a similar situation to call customer support. They were excellent.
2 photos of the issue. 1 photo to see the standoff. 1 photo of the stick stuck to the tree. Bites hard.
Again, almost everything I have is Tethrd. This is not to bash in any way. I’ll continue to use their products.