I just spoke with Andre directly. He was extremely apologetic and helpful and said I will have a return label on the way shortly. He was very patient with me, as I am exhausted after being up 22 hrs straight with a sick kid and unable to speak straight. He did mention they are NOT happy with their manufacturer and are in the process of switching to a new one because of quality issues, and that replacement versa buttons have already gone out the door to most people. Extremely pleasant to talk with, and assuming everything gets squared away here without issue, I will keep my eyes out for a "gen 2" ambush in the future and give it some serious thought. If the versa button was my only issue I would probably be keeping it, but the off axis pivot of the hole in the platform for the post is no bueno for me.