I would like to believe that they are spending all of their available time catching up on orders and keeping their customers informed. However, that doesn't seem to be the case. They seem to have plenty of time to continue marketing though as they have put up several success stories and "promotional" Facebook posts in the last few days. It looks real bad and their waiting customers are getting more pissed each day.
Current customers should come before anything else at this point in the game....period. All available time and resources should be spent on customer satisfaction. They have a long way to go in making it right in the minds of many customers. Unfortunately, a lot of damage has been done that will hurt them in the long run. I just hope they can weather the storm because they have some nice products.
And for what it's worth, I don't have a dog in the fight. I haven't ordered anything from Tethrd directly so I'm not an irate customer who's waiting. Basically, just an outsider's observations.