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LWCG Customer Service

DanielB89

Well-Known Member
Joined
Nov 17, 2017
Messages
1,381
Location
Monroe, LA
I wanted to let everyone know about my most recent interaction with them. I was looking for a used ambush here and someone mentioned a coupon I could use to get free shipping and all orders were shipping next day. I get on their site and I don't see any delays on the ambush and use the coupon to get free shipping(Sunday 11/15). I understood that it was sunday and my order would likely be going out either tuesday or wednesday(per their website) and both of those options were perfectly fine to me. Well, I never received any shipping notice from them through 11/23, so I reached out and expressed the slightest bit of dissatisfaction with them not shipping it as the site said it would and how I had wanted it for this week due to me being off work all week to hunt and I wanted to use it instead of my xl. They replied apologetically and said that they would get me one out that(yesterday 11/23) day and even overnight it if it would help. As much as I wanted to take advantage of that, I can get by without it for a few more days and told them not to worry about that.

There were a few questions that lead me to wondering how could an email from me get me a shipment that day?? etc, I am not going to fish for those details, but overall I am very pleased with their attitude towards customer service. I was in on their first batch of ambushes and even with all the stuff that happened there they have never been anything but good to me.
 
I wanted to let everyone know about my most recent interaction with them. I was looking for a used ambush here and someone mentioned a coupon I could use to get free shipping and all orders were shipping next day. I get on their site and I don't see any delays on the ambush and use the coupon to get free shipping(Sunday 11/15). I understood that it was sunday and my order would likely be going out either tuesday or wednesday(per their website) and both of those options were perfectly fine to me. Well, I never received any shipping notice from them through 11/23, so I reached out and expressed the slightest bit of dissatisfaction with them not shipping it as the site said it would and how I had wanted it for this week due to me being off work all week to hunt and I wanted to use it instead of my xl. They replied apologetically and said that they would get me one out that(yesterday 11/23) day and even overnight it if it would help. As much as I wanted to take advantage of that, I can get by without it for a few more days and told them not to worry about that.

There were a few questions that lead me to wondering how could an email from me get me a shipment that day?? etc, I am not going to fish for those details, but overall I am very pleased with their attitude towards customer service. I was in on their first batch of ambushes and even with all the stuff that happened there they have never been anything but good to me.
I have a feeling they have a list of people from the first batch and maybe have them flagged in their system...and they are being particularly nice to them(which is great). I had one from the first batch and have touched base a couple times and they've been ridiculously responsive, even though I haven't bought another one yet...I probably will at some point.
 
@Vtbow, I don't know the exact details of why they were being so nice, but I can tell you I am not upset with their business ethics. I am hoping this latest version is going to solve any problems with side pressure. I loved the platform the first time I had it, I just couldn't get the corners to bite in hard enough on some trees.
 
@Vtbow, I don't know the exact details of why they were being so nice, but I can tell you I am not upset with their business ethics. I am hoping this latest version is going to solve any problems with side pressure. I loved the platform the first time I had it, I just couldn't get the corners to bite in hard enough on some trees.
Me too, I was very happy with there service! Please keep us in the loop on the new platform--since you'll have had one from the original batch and the new one i'd love to hear your feedback. Thanks!
 
'I received mine yesterday.. It's an incredible platform. It is much much improved from the original! I look forward to putting some time on it tomorrow morning!
so happy to hear it is such a great improvement, thanks for the update!
 
so happy to hear it is such a great improvement, thanks for the update!

I should have taken a few pictures of it for you. I will do that when I get home today. Idk how or why but when I sold my original one I bought a tethrd xl to use as it's close in size, but I found the ambush hunts way larger. I can stand on my ambush and hunt facing away easily, but couldn't seem to do that on my XL.
 
I should have taken a few pictures of it for you. I will do that when I get home today. Idk how or why but when I sold my original one I bought a tethrd xl to use as it's close in size, but I found the ambush hunts way larger. I can stand on my ambush and hunt facing away easily, but couldn't seem to do that on my XL.
Cool. thanks!
 
I agree the beveled teeth are an improvement. Finish is more refined. Still not as easy to cam as the Mission... I like to toe kick my Mission and Predator, but this Ambush gets TIGHT to the tree and holds SOLID. The old version also did. Can't toe kick.
 
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