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LWCG Customer Service

DanielB89

Well-Known Member
SH Member
Joined
Nov 17, 2017
Messages
1,295
Location
Monroe, LA
I wanted to let everyone know about my most recent interaction with them. I was looking for a used ambush here and someone mentioned a coupon I could use to get free shipping and all orders were shipping next day. I get on their site and I don't see any delays on the ambush and use the coupon to get free shipping(Sunday 11/15). I understood that it was sunday and my order would likely be going out either tuesday or wednesday(per their website) and both of those options were perfectly fine to me. Well, I never received any shipping notice from them through 11/23, so I reached out and expressed the slightest bit of dissatisfaction with them not shipping it as the site said it would and how I had wanted it for this week due to me being off work all week to hunt and I wanted to use it instead of my xl. They replied apologetically and said that they would get me one out that(yesterday 11/23) day and even overnight it if it would help. As much as I wanted to take advantage of that, I can get by without it for a few more days and told them not to worry about that.

There were a few questions that lead me to wondering how could an email from me get me a shipment that day?? etc, I am not going to fish for those details, but overall I am very pleased with their attitude towards customer service. I was in on their first batch of ambushes and even with all the stuff that happened there they have never been anything but good to me.
 

Vtbow

Well-Known Member
SH Member
Joined
Mar 21, 2018
Messages
4,659
I wanted to let everyone know about my most recent interaction with them. I was looking for a used ambush here and someone mentioned a coupon I could use to get free shipping and all orders were shipping next day. I get on their site and I don't see any delays on the ambush and use the coupon to get free shipping(Sunday 11/15). I understood that it was sunday and my order would likely be going out either tuesday or wednesday(per their website) and both of those options were perfectly fine to me. Well, I never received any shipping notice from them through 11/23, so I reached out and expressed the slightest bit of dissatisfaction with them not shipping it as the site said it would and how I had wanted it for this week due to me being off work all week to hunt and I wanted to use it instead of my xl. They replied apologetically and said that they would get me one out that(yesterday 11/23) day and even overnight it if it would help. As much as I wanted to take advantage of that, I can get by without it for a few more days and told them not to worry about that.

There were a few questions that lead me to wondering how could an email from me get me a shipment that day?? etc, I am not going to fish for those details, but overall I am very pleased with their attitude towards customer service. I was in on their first batch of ambushes and even with all the stuff that happened there they have never been anything but good to me.
I have a feeling they have a list of people from the first batch and maybe have them flagged in their system...and they are being particularly nice to them(which is great). I had one from the first batch and have touched base a couple times and they've been ridiculously responsive, even though I haven't bought another one yet...I probably will at some point.
 

DanielB89

Well-Known Member
SH Member
Joined
Nov 17, 2017
Messages
1,295
Location
Monroe, LA
@Vtbow, I don't know the exact details of why they were being so nice, but I can tell you I am not upset with their business ethics. I am hoping this latest version is going to solve any problems with side pressure. I loved the platform the first time I had it, I just couldn't get the corners to bite in hard enough on some trees.
 

Vtbow

Well-Known Member
SH Member
Joined
Mar 21, 2018
Messages
4,659
@Vtbow, I don't know the exact details of why they were being so nice, but I can tell you I am not upset with their business ethics. I am hoping this latest version is going to solve any problems with side pressure. I loved the platform the first time I had it, I just couldn't get the corners to bite in hard enough on some trees.
Me too, I was very happy with there service! Please keep us in the loop on the new platform--since you'll have had one from the original batch and the new one i'd love to hear your feedback. Thanks!
 

Vtbow

Well-Known Member
SH Member
Joined
Mar 21, 2018
Messages
4,659
'I received mine yesterday.. It's an incredible platform. It is much much improved from the original! I look forward to putting some time on it tomorrow morning!
so happy to hear it is such a great improvement, thanks for the update!
 

DanielB89

Well-Known Member
SH Member
Joined
Nov 17, 2017
Messages
1,295
Location
Monroe, LA
so happy to hear it is such a great improvement, thanks for the update!
I should have taken a few pictures of it for you. I will do that when I get home today. Idk how or why but when I sold my original one I bought a tethrd xl to use as it's close in size, but I found the ambush hunts way larger. I can stand on my ambush and hunt facing away easily, but couldn't seem to do that on my XL.
 

Vtbow

Well-Known Member
SH Member
Joined
Mar 21, 2018
Messages
4,659
I should have taken a few pictures of it for you. I will do that when I get home today. Idk how or why but when I sold my original one I bought a tethrd xl to use as it's close in size, but I found the ambush hunts way larger. I can stand on my ambush and hunt facing away easily, but couldn't seem to do that on my XL.
Cool. thanks!
 

Chrighton

Well-Known Member
SH Member
Joined
Oct 7, 2017
Messages
1,050
Location
SE Michigan
I agree the beveled teeth are an improvement. Finish is more refined. Still not as easy to cam as the Mission... I like to toe kick my Mission and Predator, but this Ambush gets TIGHT to the tree and holds SOLID. The old version also did. Can't toe kick.
 
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