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WE perch broke

Midwest Hunter

Active Member
Nov 2, 2020
133
152
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Wow I’ve never seen something like that yet happen to a WE perch. Curious to see what the customer service will do to remedy the situation!


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Hall17

Well-Known Member
Jan 27, 2021
1,571
2,608
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Pennsylvania
Wow! I really like mine as well and like said above first time hearing something like this. Let us know how they handle it
 

Art_Vandelay

Active Member
Sep 20, 2019
199
298
63
New York, NY
I finally got around to emailing WE on Tuesday. Customer service responded next day to say they wanted to check with their boss. Today I was told they’re going to replace my perch as soon as I send the old one back because that “never should’ve happened”. I’ve heard some negative things on here about their customer service, especially recently. Definitely not my experience. Hats off to them for backing their stuff. I was pretty impressed considering I bought it 3 years ago.
 
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Hall17

Well-Known Member
Jan 27, 2021
1,571
2,608
113
39
Pennsylvania
I finally got around to emailing WE on Tuesday. Customer service responded next day to say they wanted to check with their boss. Today I was told they’re going to replace my perch as soon as I send the old one back because that “never should’ve happened”. I’ve heard some negative things on here about their customer service, especially recently. Definitely not my experience. Hats off to them for backing their stuff. I was pretty impressed considering I bought it 3-4 years ago.
That’s good to hear! I love mine and is the gen1. But that’s a good ‘warranty’
 
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Spartan

Well-Known Member
Dec 2, 2021
469
691
93
41
just curious: Was the area that failed part of the casting or was it a weld area? Hard to tell from the stock pics on the WEI website. Looks like it could be either.
 

Art_Vandelay

Active Member
Sep 20, 2019
199
298
63
New York, NY
Getting ready for the season this year I was digging through some stuff and remembered about this perch breaking. I know it’s late, but wild edge did replace this no questions asked. They saw the picture, asked me to send it back, and sent me a replacement of the newer version.
 
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