I did make the call and since my saddle is not yet in production (ordered 8/29) they were able to do the change to the sewn in adjustable bridge without delaying the shipping date. They are knocking customer service out of the park. And I am not even upset about it taking so long because I know it can’t be easy on a small company when demand goes through the roof for their product. Some companies would jack up the price at that point just because they can. Glad that’s not the case here and wish them well in their business.