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Frustrated with Leupold

N

Newhunter1

Well-Known Member
SH Member
Joined
Dec 20, 2018
Messages
1,799
On January 24, I sent my binos and rangefinder back to Leupold as my binos focusing was broken and the rangefinder was faded to the point that it was hard to see the readout. Fast forward to Feb 17th and I received an email that the binos and rangefinder was on hold due to it not being in stock. If I had not heard from them in 6 weeks to call them. Well I called about 2 weeks ago and they still had not gotten any shipment in for the binos (10x32) but they had 10x42's in stock. Same price so I went with it. No rangefinders in stock then. I called again today...no rangefinders still in stock. However my frustration is this...when I expressed my frustration, the representative who I spoke to informed me that I was free to cancel my order. Say what?!? I bought the leupold brand because of the "Lifetime warranty" and when my binos or rangefinders go bad or break then I send them back. However now I'm told that I'm free to cancel my order simply because I expressed my prolonged frustration. I have a new CDS scope that I've been dying to sight in and only have farmland to do this in...not a established range.

I sent them an email and doubt I'll get a response, but that statement of "you're always welcome to cancel your order." That was both unprofessional and unnecessary. They have my old rangefinder and it is worthless...Oh and their lifetime warranty does not include electronics after 2 years. So if I were to cancel said order then I'd have to buy full price of another rangefinder. As it is, I'm getting 100.00 off the price of a new one....but my complaint is that the statement made me feel as though he was brushing me off as a customer.

I'm half tempted to sell all my Leupold optices, Binos (10x42), CDS scope, 1-4x20mm scope, and soon to be the new rangefinder 1200i and go to Vortex. I will seriously consider buying optics from Vortex in the future as I was going to buy several more CDS scopes. Rant off...
 
Most of their electronics are made overseas, i’ve never had any issues at all with sending items back and receiving them. Usually turnaround time is 4 to 6 weeks.
 
Leupold is always been five star for me, sorry you had a bad experience. I also understand that a lot of things are still stuck in ports and everything is on back order…
 
Well that was answered quickly. Leupold got back with my email and offered me the 1600 for 90.00 more. I took the offer and hopefully I can get it and move in my mind.
 
I've had great experience with Vortex. I bought a certified refurbished scope for my Ruger 450 Bushmaster. My scope rings came loose and the scope slammed into the picatinny rail on the gun. I only figured this out after it wouldn't hold zero. Kind of my fault for not getting better scope rings. I sent an email with pictures to Vortex. Shipped it back and they ended up sending me a new scope with the correct scope rings free of charge. Also a free hat. Believe turnaround was about a week.
 
Sorry to hear of your experience. This kind of stuff is why I roll with Vortex. Their VIP warranty is top notch and no questions asked.
 
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