• The SH Membership has gone live. Only SH Members have access to post in the classifieds. All members can view the classifieds. Starting in 2020 only SH Members will be admitted to the annual hunting contest. Current members will need to follow these steps to upgrade: 1. Click on your username 2. Click on Account upgrades 3. Choose SH Member and purchase.
  • We've been working hard the past few weeks to come up with some big changes to our vendor policies to meet the changing needs of our community. Please see the new vendor rules here: Vendor Access Area Rules

Hey Tethrd ....

ShooterMike

Well-Known Member
SH Member
Joined
Aug 25, 2020
Messages
331
Location
Caroline County, Virginia
It’s the little things that make a difference. I know you all are busy - it’s that time of year. I get it. This is a small issue, but it’s not yet resolved.

On the 7th of September I placed a smallish order (#203230). It arrived on the 19th. One of the items had a sewing defect, so I emailed you all, on the 22nd I got a very pleasant response and let whomever know I needed to order a few other items and asked if the replacement could be included in the order- sure, no problem. Order received on 9/28 and didn’t have the replacement item in it, so I emailed again and got a response on the 30th, that my order was being created for the replacement. Got back from a trip today, and what I received in the mail is not the correct item. I suspect that maybe the person who packed it thought they might give me an “upgrade”, and while I appreciate that, there is a particular reason I ordered the item that I did at the beginning of September.

I know you all are busy, as it takes several emails to get a response. Perhaps my expectations are unreasonable- I am demanding.

I’m reaching out to you here in hopes that we can wrap up this small issue, because email isn’t cutting it, and I can’t reach you by phone. It is a small issue, but it’s dragging on. I appreciate all that Tethrd does for the saddle hunting community. But I also want what I ordered and what was promised to me.


Semper Fi,
Mike
Sent from my iPhone using Tapatalk
 

ShooterMike

Well-Known Member
SH Member
Joined
Aug 25, 2020
Messages
331
Location
Caroline County, Virginia
I finally got some resolution on the matter today. The resolution is, Tethrd just don’t give a (insert expletive).

On one hand it’s good their business has grown and has truly benefited saddle hunting, but on the other hand, their focus has shifted from the customer to “business”.

@flinginairos reached out to me after reading the first post in this thread, and said he wanted to help. Since getting that message on the evening of the 12th, I haven’t heard from him either. I appreciate him reaching out and offering to help, but if you’re going to offer to help, perhaps you should follow through.

I’m sure that individually the entire Tethrd team are great people, and I know that Tethrd has brought benefit to the saddle hunting community. But the company is losing sight of the importance of customer service. Other company’s are growing, so ....

If I could offer two pieces of advice:
- dedicate some staff to customer service during the busy time of year
-find a way to produce your “Made in China” accessories in the USA. It’s important, it matters. I would pay a few dollars more for items Made in USA. The four pouches I just bought from Latitude are each $15 more than your Sys Hauler ES 2.0, but it’s made in the USA by some gals in Michigan.

So friends, I wish you the best but I can no longer support you if you don’t support me back. I do hope you continue to have success, but I hope you can shift your focus back to the customer, especially over the small petty stuff- it should not take 4 times to get it right, and still get it wrong.

What a shame

Semper Fi,
Mike
Sent from my iPhone using Tapatalk
 
Last edited:

EverettJ89

Active Member
SH Member
Joined
Apr 28, 2020
Messages
142
Location
Fauquier County, Virginia
Hey Mike, I am curious what came after your last message? As someone who just got into the game this year, I am certain that I will have choices to make in the near future re: upgrading saddle, accessories, sticks, etc. and would love to see what their response has been, if any.

Thanks and hope you're having a good season.
 

ShooterMike

Well-Known Member
SH Member
Joined
Aug 25, 2020
Messages
331
Location
Caroline County, Virginia
Hey Mike, I am curious what came after your last message? As someone who just got into the game this year, I am certain that I will have choices to make in the near future re: upgrading saddle, accessories, sticks, etc. and would love to see what their response has been, if any.

Thanks and hope you're having a good season.
They finally provided the non-defect product I originally ordered. All in all took about a solid month to receive the correct item after numerous back and forth emails. At that point I already off-loaded every single stitch of Tethrd gear, and bought two other saddles of another brand.

It’s important to note, there was nothing structurally wrong that was a safety issue- this was an accessory item that was sewn incorrectly.

And it needs to be said again, they’re nice enough people and they have done a lot for saddle hunting through their products and information sharing, but customer service and products that are “Made In USA” are important to me.

The new line of gear I’m using is made in the USA, and my customer service interactions with Latitude Outdoors has been exemplary, so far.


Semper Fi,
Mike
Sent from my iPhone using Tapatalk
 
Last edited:
Top