• The SH Membership has gone live. Only SH Members have access to post in the classifieds. All members can view the classifieds. Starting in 2020 only SH Members will be admitted to the annual hunting contest. Current members will need to follow these steps to upgrade: 1. Click on your username 2. Click on Account upgrades 3. Choose SH Member and purchase.
  • We've been working hard the past few weeks to come up with some big changes to our vendor policies to meet the changing needs of our community. Please see the new vendor rules here: Vendor Access Area Rules

Latitude Outdoors

RagnarRGR

RagnarRGR

Active Member
Joined
Jan 18, 2020
Messages
172
Wondering if anyone else has had an issue with customer service and delayed shipping from Latitude?

I placed a "pre-order" for an X-Wing platform on 08 March 2023 and at the time, the website stated an early June shipment. I sent an email to Latitude on 30 June 2023 asking to receive an update on the order. Two follow-up emails sent as of today and no response from Latitude.

I'm frustrated because I've seen the platform in three different stores but I don't have the one I paid for in March as a "pre-order"....

Anyone else experience this type of thing with Latitude?

Sent from my SM-G998U using Tapatalk
 
Last edited:
I wanted to call but there isn't a contact number listed on the website.

After sending another email last night and including the email address linked to the PayPal transaction from March, I got a response but nothing of substance. Just a simple, "we should be getting some platforms in soon. If you'd like to cancel your order, we completely understand..." response. Still waiting on response from the person I was referred to regarding shipping.

Have to say, first experience with Latitude and highly likely to be my last.

Sent from my SM-G998U using Tapatalk
 
Message Alex Chopp directly on instagram if you have that. You should get some type of answer at least. I would be frustrated if I were you. All dealings I’ve had with latitude have been positive.
 
Yeah, Alex was the email linked to PayPal that I finally added to the message string after not getting a response from the email provided with my order confirmation and also listed on their website....

Got a response from Alex last night and received an update on my order this evening after sending another email. Should see it within a week....

I don't use social media at all so having to use social media to contact a business isn't even on my list.


Sent from my SM-G998U using Tapatalk
 
I'm late here but I had the same issue trying to contact them. I like the x- wing but I doubt I'll buy from them again. Too bad too, they're local for me, I think you're over this way too. Pretty crazy we can't even get stuff when we're in the neighborhood!
 
Received my platform yesterday. @Horn, you're correct, they're local for me too and I share your thoughts on future business.

Sent from my SM-G998U using Tapatalk
 
You must log in or register to reply here.
Back
Top