- Joined
- Sep 4, 2019
- Messages
- 1,373
Things happen and I get that but if he wants to have a business then he needs to respond to a simple email. I own a business myself and have worked 80+ hours a week for the past 8 years so I know of what I speak. You do what needs to be done or hire someone to help but you don't neglect your customers. If it's a hobby or part time then let everyone know and then we can decide if we want to deal with a part-timer or not but if this is your livelihood then you best treat it like one. I'm sure he's a great guy and hope all is well with him but I just choose not to deal with a company that can't or won't communicate.
This is going off on a real tangent, but sometimes I think small business owners don’t realize that you can - for example - outsource some basic customer service to India for low cost. Hire a part time assistant there and at a minimum have them create the follow ups from your emails, the more time that passes the better they get at it. Not expensive.
I consider myself lucky I ordered a Recon in early October and got it fairly quickly. But there were two other items missing in the shipment. I figured I’d follow up with TH in the offseason to try to rectify that.