Tethrd Customer Service

[Bigterp]

Ok so I’m not trying to start an infomercial here but I just have to shine a light on how Tethrd resolves warranty/safety issues! I was doing a quick scan awhile ago & noticed that @Tek cracked an ear of his predator platform. It was presented pretty matter of fact & I felt for him. Less than 10 mins later @Erniepower posts that pm sent warranty issue will be resolved. That’s solid, it’s Saturday night & guys are handling business!!!! I am well aware of the struggles of this venture & the growing pains of new (US) supply chains. But I have to reason that this is one incident that I saw handled immediately, then that’s how these guys roll!! A lot of customers were upset on the rollout of this new product line, but looks like things are starting to level out. I’m sure it’s not the only scenario but we’ve been witness to a behind the scenes look at the difficulties of manufacturing & supply chain issues of a hunting startup. I wish @Erniepower, @g2outdoors (plus the rest of the staff) the best, I’m praying for your success. I’m happy to be part of the growing saddle hunter community, keep rocking it!!!!!

 

[IkemanTX]

Preach it brother....
Stand up guys.

 

[Tek]

Ok so I’m not trying to start an infomercial here but I just have to shine a light on how Tethrd resolves warranty/safety issues! I was doing a quick scan awhile ago & noticed that @Tek cracked an ear of his predator platform. It was presented pretty matter of fact & I felt for him. Less than 10 mins later @Erniepower posts that pm sent warranty issue will be resolved. That’s solid, it’s Saturday night & guys are handling business!!!! I am well aware of the struggles of this venture & the growing pains of new (US) supply chains. But I have to reason that this is one incident that I saw handled immediately, then that’s how these guys roll!! A lot of customers were upset on the rollout of this new product line, but looks like things are starting to level out. I’m sure it’s not the only scenario but we’ve been witness to a behind the scenes look at the difficulties of manufacturing & supply chain issues of a hunting startup. I wish @Erniepower, @g2outdoors (plus the rest of the staff) the best, I’m praying for your success. I’m happy to be part of the growing saddle hunter community, keep rocking it!!!!!

Top Notch!

 

[SH4896]

Same experience I had. Personal email follow ups on my order and shipping, even a heads up on a Sunday night that my products would be shipping out the next day. Best customer service ive experienced in sometime, and its lacking and getting worse at a lot of places as the years go by.
Keep it up, wish them a ton of success and I tell everyone I can about their products.

 

[ricky racer]

Great guys, but it would sure be nice if they'd answer emails.....

 

[elk yinzer]

They were great in dealing with a defective Mantis I had.

It is refreshing to give my business to "the community" feeling like I somewhat know the faces behind the company. Anymore with my hunting gear dollars I really try to do that whenever feasible. I just feel supporting these organic small businesses is better for our hunting heritage.

 

[Bigterp]

Just a quick follow...... I didn’t put this out to be a cheerleader. I just wanted to point out a job well done b/c those usually go unnoticed when you’re short staffed & may not have the customer service mechanisms in place like the big boys. We all know there is room for them & other small hunting ventures to improve, but wanted to give my support in case no one noticed that other thread.......

 

[g2outdoors]

Appreciate the kind words fellas. It's really hard to start a business. It's even harder to start a business when the partners are 1400 miles apart. It means a lot when we get these "attaboys"!!!!

 

[DaveT1963]

They are both great - now if we can only get them to wear proper men's attire..........

 

[sdonx]

I broke my tree bracket (my fault), I think I PM'd Ernie, anyway he got a new one right out and I was ready for my next hunt.

 

[Cory T]

To often the focus and attention is on the things that don't go our way. It's nice to have the positive side pointed out and appreciated. Keep up the great work @g2outdoors and @Erniepower

 

[Squirrels]

I've got prompt email replies on all 3 instantces in which I emailed them...personally, I have no complaints.

 

[TheYote]

I've only ordered a platform from the and I can attest their prompt replies and updates. A+ service
@g2outdoors

 

[Tek]

Thanks guys, that was fast! Back in business!!

Sent from my iPhone using Tapatalk

 

[Swoggs29]

Great customer service got an email today waited patiently but when I asked questions they answered! for shipping can’t wait any advise on switching from leather TL that was too big to a mantis

 

[PJC]

Atta boy, boys.


Sent from my iPhone using Tapatalk

 

[Public]

I'm sending my questions to hello@tethrdnation.com (only one I have) Is there a different address for customer service?

 

[CZMark]

I'm sending my questions to hello@tethrdnation.com (only one I have) Is there a different address for customer service?

That's the address I used, and always got a response within 36 hours.

 

[Public]

Thanks CZMark. They got back to me.

 

[Aqualazer1]

My name is Tim and I Have only been bow hunting for about five years so I’m a newbie. I do not pretend to know much but I have been self-employed since 1996 so I do know a little bit about customer service and supply chain problems. I do not want to be controversial but I disagree about customer service with tethered. In the beginning they were outstanding and responded to the two or three emails I sent with questions about what to buy (sizes and accessories) Then I waited from March until August for delivery. Where I’m running into trouble is, they still have not sent my sys hauler ES and my last three emails have not been responded to. I challenge you to try and find a phone number to contact customer service, That’s just bad business. I understand this is a minor item but I’ve already paid the 20 bucks for it and my invoice says it has been sent and it has not. I also want to buy to rope man 1 assenders but I’m afraid to order anything further from tethered. I sent them an Email about this and crickets! The good news is that I did received the rest of my order and I am extremely happy with the quality put into the mantis saddle. The videos that tethered (meaning Greg) are putting Out are not only informative they are really good! I have told 5 hunting buddies I would order again But understand that You have to wait six months for the product and Will NOT be able to get in touch with customer service. Sorry to be negative but the point is you gentlemen have a fantastic product here. Stop blaming your troubles on growing pains, what you have is poor management. Solve a couple of key communications and delivery issues and you boys will be laughing all the way to the bank.
Good luck
Tim