So I know I’m going to probably get blasted for this but I feel I was treated poorly by a company that is advertised as “for saddle hunters”. Being new to this whole saddle hunting craze I loved the thought of it. Loved the looks of the products Tethrd was selling. I placed my order for a mantis for Christmas. It arrives December 27th. Due to swing shift at work and delays acquiring a LWHC for platform I am unable to use it until January 4th. I hunt from it the 4th, 5th, and 11th. During all 3 sits 5-6 hrs a piece I constantly fight the saddle riding up and pinching my hips to where the longest I can be still is maybe 15 mins at a time. So after seeing the phantom come out I contact Tethrd’s customer service on the 17th about returning it and just getting credit to put to the Phantom that will fix all these problems. Customer service representative tells me after I send them pictures of the saddle that only three hunts and inside the 30 day refund period there’s virtually no way I won’t get at least just credit to swap the saddles and pay the difference in price but I have to pay for the return shipping. No problem I box it up and ship it out and UPS tells me they will receive it Monday Jan 27th. So by Jan 29th I haven’t heard from Tethrd so I contacted them just to be sure they had received it. At this point I get told oh yea we got it there was way too much wear and tear and we’ve already shipped it back to you. No correspondence whatsoever, had I not contacted them I wouldn’t have known til it just showed up. I’m not putting all this out here to do anything other than inform someone else that may be looking at purchasing a saddle to be wary of doing business with a company that treats its customer like They’re doing me a favor by letting me spend $200 on a product that apparently can’t hold up “wear and tear” of 3 hunts. So now I’m just going to sell the mantis and pause on doing business with Tethrd until I see a change in the way they treat their customers. I really feel like the entire process I was treated as though I was just a problem for them to deal with. The whole situation has left a poor taste in my mouth. Basically the just created more businesses for Aero Hunter and OOL after dealing with this whole situation.