- Joined
- Sep 14, 2020
- Messages
- 5,988
I too have the one sticks and experienced a glue failure on one of my three steps. I emailed Tether and received the following:
The ONE Stick steps are actually held on by a roll pin. The glue on the step is to keep it more secure. If the glue bond does pop and fail there is no safety concern since the roll pin is what is really holding the step on. There is a 1 year manufacturer warranty on any of our products. So if something does break outside of a 30 period then it will still be covered by the manufacturer warranty. The 30 day period is if customers want to return for a refund because they don't like it or want to exchange the item.
I then asked what that little tiny roll pin that was holding my life was rated for and was told 300 pounds WITHOUT the glue. Overall I like the sticks and plan to keep for now. Even tho the glue failed the movement in the step is barely noticeable. Love how light they are.
Thanks for sharing their response. It contradicts some earlier info, so I am quite surprised.
I agree sticks that are 2/3 weight of most competing options is something to love.