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anyone receive a flat branch saddle recently?

raisins said:
good news!

I put in a dispute with AL attorney general and VISA on the same day a few weeks back.

I was just credited back the full amount by my bank VISA, despite it being outside their window.

Their reason was that the company did not give me an adequate time expectation and also didn't fulfill it.

So, even if you think VISA is a lost call, still give it a shot!
Click to expand...
P.S. The customer service guy on the phone told me something to the effect of "this is past the deadline and so probably they won't refund your money, but i'll take down the information anyways"......so don't let a customer service person (that might not want to do their job) dissuade you, ask them to put the complaint in anyways
 
Raisins, that is wonderful news for you!
I purchased with Mastercard and they told me the same thing, because it was past the deadline/too many pay periods had occurred, I likely would not be eligible for a refund. Even after talking to them at length so they could take down all the details, even directing them to reviews like on their own Facebook page, Mastercard still came back and ruled against me.
As an update, I have received the following communications from the BBB and the Alabama AG:

----------------------------------------------------
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.

If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.

BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.

BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,



Kyle Thornton
Dispute Resolution Manager
kthornton@csal.bbb.org

----------------------------------------------------
This office has received no communication pertaining to your complaint against the above-referenced company or individual. Because the individual/company has obviously indicated an unwillingness to cooperate with this office in its role as a mediator, the Attorney General does not have authority to pursue the matter further. It is suggested that you may want to consult an attorney or consider filing a complaint in Small Claims Court.

I am sorry that due to the nature of this matter we cannot be of further assistance.

Sincerely,

Sherri E. Richardson

Consumer Protection Specialist
Consumer Interest Division
Office of the Attorney General
State of Alabama
334.353-1765 Office
---------------------------------------------------
I am not sure what, if anything, I will do at this point.
I might try reaching back out to the credit card company, and see if there is an appeal process.
I am just beyond words tbh, I have a hard time understanding how Josh and his wife are not feeling a sense of obligation and ethical duty to return our money to us.
I am also taken aback that the Attorney General does not have the authority to pursue the matter further. I have no way to know how much money Flat Branch has, at this point, essentially stollen from people, but it must be in the low 6-figures.
 
They a
CabinCovfefe said:
Raisins, that is wonderful news for you!
I purchased with Mastercard and they told me the same thing, because it was past the deadline/too many pay periods had occurred, I likely would not be eligible for a refund. Even after talking to them at length so they could take down all the details, even directing them to reviews like on their own Facebook page, Mastercard still came back and ruled against me.
As an update, I have received the following communications from the BBB and the Alabama AG:

----------------------------------------------------
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.

If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.

BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.

BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,



Kyle Thornton
Dispute Resolution Manager
kthornton@csal.bbb.org

----------------------------------------------------
This office has received no communication pertaining to your complaint against the above-referenced company or individual. Because the individual/company has obviously indicated an unwillingness to cooperate with this office in its role as a mediator, the Attorney General does not have authority to pursue the matter further. It is suggested that you may want to consult an attorney or consider filing a complaint in Small Claims Court.

I am sorry that due to the nature of this matter we cannot be of further assistance.

Sincerely,

Sherri E. Richardson

Consumer Protection Specialist
Consumer Interest Division
Office of the Attorney General
State of Alabama
334.353-1765 Office
---------------------------------------------------
I am not sure what, if anything, I will do at this point.
I might try reaching back out to the credit card company, and see if there is an appeal process.
I am just beyond words tbh, I have a hard time understanding how Josh and his wife are not feeling a sense of obligation and ethical duty to return our money to us.
I am also taken aback that the Attorney General does not have the authority to pursue the matter further. I have no way to know how much money Flat Branch has, at this point, essentially stollen from people, but it must be in the low 6-figures.
Click to expand...
They are basically telling you to sue him via small claims court. Sadly many of y’all are wasting time because legal fees in small claims court costs more than the saddle or kit you purchased.
 
thedutchtouch said:
Man this sucks. I'd be willing to chip in a few bucks towards a court fees gofundme if you all wants to go down the small class route to at least try to recoup something and get more of this on public record. Not sure if that sort of thing is allowed.
Click to expand...
If they get away with it with no negative repercussions who's to say they won't try something else with some other swindle.
 
Fl Canopy Stalker said:
They a

They are basically telling you to sue him via small claims court. Sadly many of y’all are wasting time because legal fees in small claims court costs more than the saddle or kit you purchased.
Click to expand...

could everyone that has been swindled sue them in a class action suit so that the costs are spread out?
 
raisins said:
could everyone that has been swindled sue them in a class action suit so that the costs are spread out?
Click to expand...
I’m no legal expert on that but I would reach out to a lawyer and explain the situation. They usually do free consultation and it would give you an idea. I know if several people were hurt using the product a class action suit is possible but I have no idea if you can do that for not receiving a product to begin with
 
Last edited:
CabinCovfefe said:
Raisins, that is wonderful news for you!
I purchased with Mastercard and they told me the same thing, because it was past the deadline/too many pay periods had occurred, I likely would not be eligible for a refund. Even after talking to them at length so they could take down all the details, even directing them to reviews like on their own Facebook page, Mastercard still came back and ruled against me.
As an update, I have received the following communications from the BBB and the Alabama AG:

----------------------------------------------------
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.

If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.

BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.

BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,



Kyle Thornton
Dispute Resolution Manager
kthornton@csal.bbb.org

----------------------------------------------------
This office has received no communication pertaining to your complaint against the above-referenced company or individual. Because the individual/company has obviously indicated an unwillingness to cooperate with this office in its role as a mediator, the Attorney General does not have authority to pursue the matter further. It is suggested that you may want to consult an attorney or consider filing a complaint in Small Claims Court.

I am sorry that due to the nature of this matter we cannot be of further assistance.

Sincerely,

Sherri E. Richardson

Consumer Protection Specialist
Consumer Interest Division
Office of the Attorney General
State of Alabama
334.353-1765 Office
---------------------------------------------------
I am not sure what, if anything, I will do at this point.
I might try reaching back out to the credit card company, and see if there is an appeal process.
I am just beyond words tbh, I have a hard time understanding how Josh and his wife are not feeling a sense of obligation and ethical duty to return our money to us.
I am also taken aback that the Attorney General does not have the authority to pursue the matter further. I have no way to know how much money Flat Branch has, at this point, essentially stollen from people, but it must be in the low 6-figures.
Click to expand...
I would like to chip in to get you a saddle from another reputable company. Do you know which one you would like?
 
Unfortunately, Discover finally decided against me and I'll have to eat the $340. I'm curious to know how many people Flat Branch took advantage of. What eats at me is if they hadn't dragged us along for months about supply chain delays and staffing, we would have been within our credit card and/or PayPal's window of protection. Seems 100% deliberate. :disrelieved:

I have all of my other gear from other suppliers. If I can justify buying another saddle in time for this year, what does everyone recommend?

This has left such a bad taste in my mouth that I probably should wait to try it out this season and approach it with a fresh mind next year.
 
Beacher said:
Unfortunately, Discover finally decided against me and I'll have to eat the $340. I'm curious to know how many people Flat Branch took advantage of. What eats at me is if they hadn't dragged us along for months about supply chain delays and staffing, we would have been within our credit card and/or PayPal's window of protection. Seems 100% deliberate. :disrelieved:

I have all of my other gear from other suppliers. If I can justify buying another saddle in time for this year, what does everyone recommend?

This has left such a bad taste in my mouth that I probably should wait to try it out this season and approach it with a fresh mind next year.
Click to expand...

sorry to hear that, no idea what they were thinking.....i bet they consider themselves the unfortunate victim of circumstance, since most people capable of this also aren't capable of truly admitting wrong doing

they probably pocketed over 100,000 bucks...if over 333 people ordered around 300 bucks worth of stuff

this saddle is everything (and probably more) the flat branch claimed to be, very happy with it....i got one with cobra buckles on the legs also, excellent quality, comfort, and customer service

they also sell them at eastern woods outdoors

woodhuntingsaddles.com

Deluxe Saddle

From classic trucks to classic movies, Everyone Loves A Classic! Here's our spin on the traditional pleated design made with milspec components, 32" adjustable Amsteel bridge, and optional weight rated quick release COBRA® buckles by AUSTRIALPIN™ on the leg straps. Reinforced linesman loops and...
woodhuntingsaddles.com woodhuntingsaddles.com
 
raisins said:
sorry to hear that, no idea what they were thinking.....i bet they consider themselves the unfortunate victim of circumstance, since most people capable of this also aren't capable of truly admitting wrong doing

they probably pocketed over 100,000 bucks...if over 333 people ordered around 300 bucks worth of stuff

this saddle is everything (and probably more) the flat branch claimed to be, very happy with it....i got one with cobra buckles on the legs also, excellent quality, comfort, and customer service

they also sell them at eastern woods outdoors

woodhuntingsaddles.com

Deluxe Saddle

From classic trucks to classic movies, Everyone Loves A Classic! Here's our spin on the traditional pleated design made with milspec components, 32" adjustable Amsteel bridge, and optional weight rated quick release COBRA® buckles by AUSTRIALPIN™ on the leg straps. Reinforced linesman loops and...
woodhuntingsaddles.com woodhuntingsaddles.com
Click to expand...
Thank you. I'll check it out.
 
I ordered one of these saddles when they were first released. It took a while, but it did arrive.
I know u guys dont want to hear this, but it was worth the lengthy weight. I went thru 5 other saddles, looking for one that was comfortable, light, and well made. This saddle was the only one that checked all the boxes. The thing is so comfortable.
 
MAHunter said:
I ordered one of these saddles when they were first released. It took a while, but it did arrive.
I know u guys dont want to hear this, but it was worth the lengthy weight. I went thru 5 other saddles, looking for one that was comfortable, light, and well made. This saddle was the only one that checked all the boxes. The thing is so comfortable.
Click to expand...
When did you receive it?
 
Beacher said:
We ordered in Oct/Nov '21 and haven't got it still. And they are not contactable. You've got a very rare item!
Click to expand...

So it would seem.. They were a husband and wife operation. And were elderly at that if i recall.
I had no issue contacting them either. I actually made a change to my order and they did that over the phone as well.
They told me all about the supply issues. But i was also nice, respectful, and understanding when we spoke. Alot of people now a' day go right into "nasty mode" when things arent what they were told. So its no wonder they just stopped replying.
You catch more with honey than you do with vinegar =)
 
MAHunter said:
So it would seem.. They were a husband and wife operation. And were elderly at that if i recall.
I had no issue contacting them either. I actually made a change to my order and they did that over the phone as well.
They told me all about the supply issues. But i was also nice, respectful, and understanding when we spoke. Alot of people now a' day go right into "nasty mode" when things arent what they were told. So its no wonder they just stopped replying.
You catch more with honey than you do with vinegar =)
Click to expand...
I was never nasty or disrespectful until they stopped responding, their website went down, and paypal and Discover told me to eat the $340. I waited 4 months from order date to reach out the first time via email and was told about the supply issues and issues finding help. I replied that I understood and would check back in a month as she requested. Checked back in a month and was told to wait another. Waited 2 months that time and then never heard back. Don't know how I could ve any nicer and would be willing to share full comms to support that. This isn't a honey/vinegar situation...
 
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