Was pretty excited once I got home yesterday and saw that my 6 silent approach steps had already made it to my mailbox. I received several emails from them updating me on the order and was very happy with the short shipping time. Overall the customer service I thought was great, the steps are lightweight and compact and can easily be stored in any pack or dump pouch. My only complaint was the factory strap that is sent with the steps is way to short in my opinion. The tree I tried them on was just a little less than 5' in diameter and the strap was way too short. Kind of a bummer seeing as how between the steps, strap, and shipping cost I was already out a little over 70 dollars. So with that being said, if you're considering ordering this I would recommend ordering a longer strap. That's my only complaint so far.