Patriot
Well-Known Member
- Joined
- Feb 10, 2019
- Messages
- 842
I thought we had a company and product reviews section but I couldn’t find it in the list of choices for posting a new thread.
Hey just wanted to share a concern with Rockywoods. Bought G hooks literally over a month and a half ago. The website said they were IN STOCK at the time of Purchase. Emailed them after a week and asked why the items haven’t shipped and if they had a tracking Number.
NO response. A week after my email I send another email asking if they got my email asking for status.
They said oops we missed your email we are out of stock.
I respond again and ask for a third time when they expect to ship. No response, five days later I send another email and they respond sorry we don‘t know when it will be in stock.
5 weeks after my order I check in again, asking for any idea when they will have stock on the order I placed. No response. 5 days later I email again asking if they got my email.
Really disappointed in their customer service. I get it’s just an order for G hooks and I totally expect customer service to take longer in getting back to people but I don’t get warm and fuzzies that this is a well run shop that values their customers. Weeks ago when I had to ask for the third consecutive time what their eta was for when they would have my order in stock I mentioned I was disappointed in their customer service in their next email they didn’t even say anything about it, just said we don’t know when we will process your order.
just sharing my experience.
Hey just wanted to share a concern with Rockywoods. Bought G hooks literally over a month and a half ago. The website said they were IN STOCK at the time of Purchase. Emailed them after a week and asked why the items haven’t shipped and if they had a tracking Number.
NO response. A week after my email I send another email asking if they got my email asking for status.
They said oops we missed your email we are out of stock.
I respond again and ask for a third time when they expect to ship. No response, five days later I send another email and they respond sorry we don‘t know when it will be in stock.
5 weeks after my order I check in again, asking for any idea when they will have stock on the order I placed. No response. 5 days later I email again asking if they got my email.
Really disappointed in their customer service. I get it’s just an order for G hooks and I totally expect customer service to take longer in getting back to people but I don’t get warm and fuzzies that this is a well run shop that values their customers. Weeks ago when I had to ask for the third consecutive time what their eta was for when they would have my order in stock I mentioned I was disappointed in their customer service in their next email they didn’t even say anything about it, just said we don’t know when we will process your order.
just sharing my experience.
