So I somewhat recently sent in my Tenpoint Turbo M1 in for warranty work because the Accudraw Pro unit was broken; the pawl safety lever wasn't holding the string in place whenever it was being cranked. The first time I realized this the string was almost 3/4 into the power stroke of the xbow and my hand accidentally slipped off the crank lever. All I'll say is that I was lucky my finger didn't get broken even though the crank spinning hit my middle finger; it hurt like heck. So after Tenpoint reviewing it they basically claimed that I broke the Accudraw by back winding the Accudraw while the pawl was engaged. This has never been done in the 3 yrs I've owned this xbow. And they are expecting me to pay almost $200 to fix it.
I contacted Tenpoint and politely disagreed with this and their response is to email them disputing this. No human discussion happens anymore... WTH? So, I sent them a dispute email as they requested. After calling them twice asking for a follow up. I finally get an email response saying basically that I had either back winded it or I tried to decock the xbow using the Accudraw. Neither of these insinuations have been done. The final insult is that the representative tells me that they cannot give me any money off the warranty work but can send me arrows for free. Are you freaking kidding me? Why would I want that?
I understand that this isn't their top line xbow but for a $1200 xbow, it's not cheap and you'd think they'd stand behind their product. I'll reach back to them one last time and if they maintain this position, I'm never buying another Tenpoint again. This is trash pure and simple.
David
Sent from my moto g power (2022) using Tapatalk
I contacted Tenpoint and politely disagreed with this and their response is to email them disputing this. No human discussion happens anymore... WTH? So, I sent them a dispute email as they requested. After calling them twice asking for a follow up. I finally get an email response saying basically that I had either back winded it or I tried to decock the xbow using the Accudraw. Neither of these insinuations have been done. The final insult is that the representative tells me that they cannot give me any money off the warranty work but can send me arrows for free. Are you freaking kidding me? Why would I want that?
I understand that this isn't their top line xbow but for a $1200 xbow, it's not cheap and you'd think they'd stand behind their product. I'll reach back to them one last time and if they maintain this position, I'm never buying another Tenpoint again. This is trash pure and simple.
David
Sent from my moto g power (2022) using Tapatalk