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Trouble with Hawk Helium steps and customer service

I went round and round with Big Game treestands awhile back. After my experience attempting to buy replacement parts from them, never receiving the parts, and having to follow up a ridiculous amount of times, (and eventually having to pull my credit card company into the mix) - I will never give a single penny to anything under the GSM outdoor brand. Zero. Zip. Nada. I will spend my money elsewhere or do without.
 
Mine broke the second time I put them together. I just 3d printed one that locks the sticks together. Its a crappy design. I use my 3d printed part now and it works fine.

Still have revisions to do on it myself. Seems to work fine so far. Overall it is a savings of around 1oz per stick.
 

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chutto12 said:
So I am starting to have second thoughts about sending my mini sticks off as stated in the previous post. As stated before, I was told that I could send the sticks with the broken buttons in for replacement sticks, but I would more than likely get the same quality buttons back and have the same issues. Should I just keep my current sticks and buy the replacement suction cups or stick mule system? What is the consensus of the group?

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Click to expand...

Just curious where they are having you send them? I believe gsm is based in Texas somewhere. Obviously everything hawk is made in China.
 
Maverick1 said:
I went round and round with Big Game treestands awhile back. After my experience attempting to buy replacement parts from them, never receiving the parts, and having to follow up a ridiculous amount of times, (and eventually having to pull my credit card company into the mix) - I will never give a single penny to anything under the GSM outdoor brand. Zero. Zip. Nada. I will spend my money elsewhere or do without.
Click to expand...
That's exactly what I am scared of. I can see having to make multiple calls just to check on the progress of my return. I'm leaning more and more towards keeping the ones I have and just replacing the suction cups with the ones from EWO.

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n6dlh said:
Mine broke the second time I put them together. I just 3d printed one that locks the sticks together. Its a crappy design. I use my 3d printed part now and it works fine.

Still have revisions to do on it myself. Seems to work fine so far. Overall it is a savings of around 1oz per stick.
Click to expand...
These look similar to the ones that I was considering from Genesis 3D Printing.

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I have some of the take offs here I am not going to use. I will be happy to send them to anyone that needs some. I have at least 3 sets I think.
 
chutto12 said:
These look similar to the ones that I was considering from Genesis 3D Printing.

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Click to expand...

I belive they are similar, I have not put my hands on a set of Genesis. I used the concept and just designed my own on Tinker Cad. Mine also stay put without anything to hold them in place. I need to make them thinner so they can be stacked in 4 if need be. I am only stacking them in 2 and hanging on the side of my backpack. I am considering redesigning them as a stand off only and using Elastic tied onto the step to hold them together to help eleviate any noise from trying to snap them together or apart. I have been using the steps as leverage at an angle to snap them in without much noise thus far.
 
If it were me I'd pass on sending them back to them, get some suction cups from a member here, and use the dremel grinder like I did and call it good. I bought a set of cups from the classifieds and have back up just in case they ever break again. Which I doubt they will because they're not nearly as tight and they actually come apart now without me having to throw out my back trying. I use a gear tie around sticks regardless so they don't have to be as tight as they were when I bought them.
 
chutto12 said:
So I am starting to have second thoughts about sending my mini sticks off as stated in the previous post. As stated before, I was told that I could send the sticks with the broken buttons in for replacement sticks, but I would more than likely get the same quality buttons back and have the same issues. Should I just keep my current sticks and buy the replacement suction cups or stick mule system? What is the consensus of the group?

Sent from my SM-G960U using Tapatalk
Click to expand...

I just made the decision yesterday to order the 20" sticks, even after reading all the crap reviews on the suction cups and awful customer service.. At the price point for 4 and the quality of the climbing system and mod-ability, I am willing to have to deal with the crappy suction cup situation using mods found on here. First thing I thought of about sending sticks back was "only AFTER season ends!". Or, don't fool with them and just mod them to the point that they're improved. Yes, not the best use of our $$, but stick is still solid and just improving the carry-in/storage method seems doable.
 
SalzNC said:
I just made the decision yesterday to order the 20" sticks, even after reading all the crap reviews on the suction cups and awful customer service.. At the price point for 4 and the quality of the climbing system and mod-ability, I am willing to have to deal with the crappy suction cup situation using mods found on here. First thing I thought of about sending sticks back was "only AFTER season ends!". Or, don't fool with them and just mod them to the point that they're improved. Yes, not the best use of our $$, but stick is still solid and just improving the carry-in/storage method seems doable.
Click to expand...
I've decided to keep them. I actually just ordered these 3d printed replacement buttons on ebay. Figured that I would give them a shot.
bbf6ad7de0c2af8fd4f7819298b882a3.jpg


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i had this happen to me. 1 came broken and another 2 broke trying to pull them apart. called and emailed Thursday today is Tuesday and no response. customer service is a major thing to me so they just lost a customer for life.
 
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