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MANTIS...... WHATS UP TETHRDNATION

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Dalton916 - I think they have been cut plenty of slack already - actually I think waiting almost 4 months is being extremely patient. And like you said - you have no dog in this fight so you can't really relate to what we are feeling.....If I had to only wait 6 weeks for a saddle like you are then I would have had my saddle at least a month before my season began and all would be well and I would be happy with that....

My main problem with this situation, and really the root of all the problems that I see with tethrd, is simply that saddles are not being manufactured with any - or very little - emphasis on order date. I understand they need to 'tool up' and do batches of saddles based on sizes, but Its just hard for me to believe the manufacturer is determining which sizes they do first and tethrd has no input into that. If that is the case then tethrd did a really bad job of setting that process up. If tethrd does have input into that process - and I have to believe they do - then they are doing a really bad job of setting the order in which saddle sizes are being manufactured.

Either way it all goes back to tethrd is doing a bad job of getting the saddles to us based on when orders were placed - and we, the pre-order customers, and others who have ordered since the pre-order period and not received their saddles, who ordered in good faith and trusted tethrd to do their part, are being negatively impacted.

Tethrd originally said they would be shipping out the orders based on when they were placed but that just has not happened. Here is a quote from the News page of their website on 09-06-2018: "We’ll still be shipping based on order of purchase, however, that will be phased by size as well." Well evidently the 'phased by size' process is not being done properly because 'order of purchase' seems to have little or no impact on when saddles are being shipped.....

Some have said that tethrd was overwhelmed with orders - more than they expected. I say that has nothing to do with manufacturing and shipping based on order date. You still complete the orders based on when ordered as we were originally led to believe would happen.

Tethrd is not the victim in this, we the customers are.

Any impact to the tethrd company was brought on by decisions they have made and they are responsible for the outcome. We, the customers, did our part and placed orders in good faith, allowed our credit cards to be charged before saddles were manufactured to help tethrd get started, with expectations of a reasonable delivery period. Tethrd has failed us and that is a sad statement of fact.....
 
Longbowwally said:
Dalton916 - I think they have been cut plenty of slack already - actually I think waiting almost 4 months is being extremely patient. And like you said - you have no dog in this fight so you can't really relate to what we are feeling.....If I had to only wait 6 weeks for a saddle like you are then I would have had my saddle at least a month before my season began and all would be well and I would be happy with that....

My main problem with this situation, and really the root of all the problems that I see with tethrd, is simply that saddles are not being manufactured with any - or very little - emphasis on order date. I understand they need to 'tool up' and do batches of saddles based on sizes, but Its just hard for me to believe the manufacturer is determining which sizes they do first and tethrd has no input into that. If that is the case then tethrd did a really bad job of setting that process up. If tethrd does have input into that process - and I have to believe they do - then they are doing a really bad job of setting the order in which saddle sizes are being manufactured.

Either way it all goes back to tethrd is doing a bad job of getting the saddles to us based on when orders were placed - and we, the pre-order customers, and others who have ordered since the pre-order period and not received their saddles, who ordered in good faith and trusted tethrd to do their part, are being negatively impacted.

Tethrd originally said they would be shipping out the orders based on when they were placed but that just has not happened. Here is a quote from the News page of their website on 09-06-2018: "We’ll still be shipping based on order of purchase, however, that will be phased by size as well." Well evidently the 'phased by size' process is not being done properly because 'order of purchase' seems to have little or no impact on when saddles are being shipped.....

Some have said that tethrd was overwhelmed with orders - more than they expected. I say that has nothing to do with manufacturing and shipping based on order date. You still complete the orders based on when ordered as we were originally led to believe would happen.

Tethrd is not the victim in this, we the customers are.

Any impact to the tethrd company was brought on by decisions they have made and they are responsible for the outcome. We, the customers, did our part and placed orders in good faith, allowed our credit cards to be charged before saddles were manufactured to help tethrd get started, with expectations of a reasonable delivery period. Tethrd has failed us and that is a sad statement of fact.....
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Sounds like you should just cancel your order and move on.
 
PJC - Nope I have to much time, money and emotional energy invested in this process - I want the saddle....Plus I have to much money invested in things I purchased to compliment the saddle - platform, knee pads, LW sticks and new pack - that adds up to about $550 extra dollars over the cost of the saddle lol.....

I think its going to be a good product, never said anything bad about the product...I'm still hopeful tethrd will get their business in order and be successful....
 
I wonder how many of you guys on here are seriously new to this process. I can tell you I distinctly remember when the kestrel launched and orders were delayed due to the fact they couldn’t get carabiners from their suppliers. It held the process up for weeks to months.

I don’t speak for Tethrd nor Newtribe but this is the business. There are delays because they are at the mercy of others. Maybe next time contracts between say Tethrd and the manufacturers will or could exist with due dates and then if not met penalties are imposed. Im pretty sure thats not the case currently but could be a business decision they want to make in the future.

As far as complaining goes it won’t help the situation. There is alot of new blood on here which is great but I am seeing several impatient ones when to be honest have not had to go through the wait process before.

I will be honest it is worth the wait. I have to wonder how many of you will stick with the saddle once you get it!! There is a learning curve which will also require patience. I hope everyone sticks with it as im all about promoting saddle hunting. I hope my post doesn’t offend anyone but there is a big difference between complaining vs discussion and then to throw out that Tethrd isn’t doing a good job etc. They are doing the best they can just like Newtribe did when they launched the kestrel. The only difference now is there are two key players in the saddle world. Also the hybrid saddle from guidos web is also a preorder product try to order that it will take just as long!! Again I apologize please understand my frustration as I do yours when I log in and these threads are just filled with complaints. I suggest you guys offer suggestions to improve vs just saying they aren’t doing anything right!! Good luck to all and hang in there!!
 
I don't think its a good idea to compare the two companies in this instance.

New Tribe is an established company who builds this type of equipment. The hold up on their end last year was a carabiner supplier. While it did hold some folks up if you did not communicate with NT, if you had simply picked up the phone and spoke with them, or emailed them, they would have offered to ship without the carabiners, and even take that money out of the cost of your purchase. I know, because I did just that. They answered the phone when I called, and had a solution to the issue. But they should have - they're an established company who builds this type of equipment. I expect that type of response. I do think it is important to distinguish between the situations though, and not act as if they're the same.

The new guys on the block are going through growing pains. They are making mistakes, and learning lessons that any new company should expect to run into. I think we should all reserve judgement on whether or not they've successfully managed this process. The most important detail here, is that they are a startup running a presale. I don't agree that they should be better with communication - the issue here is the large confluence of events that led to the current state of affairs. If they attempted to respond to every complaint, inquiry on delivery, etc. it would change absolutely nothing. I am a huge proponent of open lines of communication, but for the current situation, I think they're handling it just fine. It's not ideal, but once you're in the situation, you've just got to manage it best you can.

What's interesting to me is that rising tides lift all boats - the marketing efforts Tethrd made are increasing sales of all saddle suppliers. It's funny how complicated and intertwined all of this stuff is. Now everyone is behind due to demand, and nothing more. It's easy to say that Tethrd should have put the money in to build 3000 saddles up front. Maybe that would have paid off. Maybe that would have put them in a better position now. But that's a large gamble to take. Especially when in today's world, you have the option to do a presale. This is a great option if everyone's expectations are managed properly. And that is as much the consumer's responsibility as it is the company offering the presale.

But that should also be kept in mind when your expectations aren't being met. Continuing to post complaints in this forum really doesn't serve anyone in a positive way. If you're trying to inform other potential saddle hunters of a possible bad experience with tethrd, I think the 69 pages of this thread prior cover it pretty well. If you're trying to be the loudest baby bird in hopes you'll get fed first, I assure you the tethrd guys aren't reading this thread and somehow getting more motivated or equipped to resolve the already existing situation. If it's just to vent, I reckon that's ok, but at some point we have to accept reality and move on. This thread places a huge burden on Red and the moderators to constantly monitor and keep it between the lines. I know personally, every time I see it at the top of the forum, it takes a little joy from my day.

I think everyone has something they can learn from the situation. I also think that our short term thinking is getting the best of us. We all lived life just fine before Tethrd. We'll all be just fine after things settle out. If not having that coin in your pocket, or that piece of equipment in your kit is that much of a negative impact on your life, change it - they'll refund you. You can get a saddle in the classifieds RIGHT NOW, or build one RIGHT NOW.

I hope everyone gets their gear. I hope they love it. I hope they kill giants all season long. I hope tethrd makes a pile of money. I hope New Tribe makes a pile of money. I hope you have a good day. I hope I have a good day. Life is good.
 
This site used to be and hopefully will still be about putting together saddle hunting solutions. A lot of DIY sharing. I’ve only been here for a couple years and I’ve seen it change a whole bunch with the “I’ve got a secret” thread. Suddenly there was a saddle hunting system! It put all the pieces together for us. It used to take years to put a system together as it evolved. Now many who never had to experience all that see a system and don’t know why they have to wait for it. Those old school guys on here are built of patience. A page some of the younger guys could take from their book.
Too much reading on here now. Not enough learning. I’m out. See some of you on some more interesting threads.


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I truly feel bad for ya'll thats new to saddle hunting thats waiting for it to come in. I am falling in love with mine. I've done 6 sits so far and every one seems to get better. I feel bad even thinking about complaining about not having my predator, micro adjusters, ropeman, and haulers.

I was part of the second wave of XLs. I told myself Columbus Day was going to be the day I would cancell and get it after the tax checks come in. Kudos to the newbie guys sticking it out. Once you get it and get a few practice sessions in, and a couple sits you'll see why its a game changer.
 
PJC said:
This site used to be and hopefully will still be about putting together saddle hunting solutions. A lot of DIY sharing. I’ve only been here for a couple years and I’ve seen it change a whole bunch with the “I’ve got a secret” thread. Suddenly there was a saddle hunting system! It out all the pieces together for us. It used to take years to put a system together as it evolved. Now many who never had to experience all that see a system and don’t know why they have to wait for it. Those old school guys on here built out of patience. A page some of the younger guys could take from their book.
Too much reading on here now. Not enough learning. I’m out. See some of you on some more interesting threads.


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Bump

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Cajun Kamikaze said:
Bump

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Amen. Its changed on here just in the few months I have been on here. I am on here just to learn about saddles and hunting in general. I live to hunt and knowledge is power. This place is starting to get more like facebook ( i dont have facebook i am just going off my idea of what facebook is) and less about just hunting. For those complaining about tethrd I get it. I got my saddle just waiting on other stuff. It would be nice just to get an update on where things stand. I dont think thats too much to ask. We have time to post videos of Eberhart in a vehicle that take longer than it would to send out a status of where things are. I think when they did that a lot of updates the complaining on here went down. This site was also used to promote tethrd so I think its only fair if people are allowed to speak their mind on them within reason. I think that @redsquirrel has done a good job of letting people vent without just deleting posts. In full disclosure I have good things to say about tethrds customer service as well. I got a saddle I thought was wrong. Started a thread on here and asked around and @Erniepower contacted me and gave me a cell number to send pictures too. Within seconds of sending pictures I got a response back. I asked him a question back and he called me and we talked for several minutes. To those waiting I hope you heed the advice of others and just wait it out. I think its worth it. For me it was worth it to see the look on my buddies face when I pulled it out and put it on and gave him a demo. That was one confused individual.
 
Longbowwally said:
The 10-3 update said they would be COMPLETELY caught up in a couple of weeks but they haven't processed 4 days worth of orders in the last week so how can that be caught up anytime soon.....I'm sure G2 and Ernie are good guys but they sure have led us down a rocky and painful road full of promises but short on delivery....
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I’ve been wondering the same thing. I ordered first week of August with the understanding by the end of September at the latest. And that was after I ordered and discovered the threads on here about the delays even though website said 6 weeks. I just wish they would take the 6 week delivery message off of their website because it’s misleading to people that aren’t aware of all these problems they have been having. That’s what bothers me. I’m good because I made a sitdrag, but it’s misleading and bad business practice to have that message on the website.
 
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