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Shipping notice from NewTribe :)

I ask about where NT promoted the product, because I'm a little bummed out about this thread.

How often do manufacturers actually listen to what customers want in niche markets, and develop a product specifically for them, at a competitive price point?

And when one does, and then offers a 10% discount to the core of that market, allowing them the first opportunity to try it, feel like they are part of the team, generate feedback, etc.... they get a complaint in a public forum that is out there for everyone to see from now until the end of the interweb.

It seems to me like a phone call to new tribe, or an email to get a status update is a better method of airing that grievance.


As a few folks have mentioned, this is a brand new product. It will have kinks in design, production, shipping, etc. The whole idea behind a launch like this, where you include a small base of customers at the core of your market, is that you can work out these kinks with patience and their understanding that they are helping the whole market by absorbing the impact of those hiccups.

I have no skin in the game, other than I want to see a small American company trying to do the right thing, succeed. I hope I don't offend anyone too deeply with these thoughts. But I think sometimes folks don't understand the total affects of the written word in this forum. 10,000 people are going to read this thread. If 100 don't buy from New Tribe because they are worried they may not ship on time, misrepresent their products, or have poor customer service, what happens then? That might be the cash New Tribe needed to make a positive change to the product, or R&D on a new one.

I've only spoken to Debbie through email twice, and she's been very helpful. I am willing to bet that if one emailed or called the company directly, and expressed their desire to have the product in the timeframe that was initially promoted (not guaranteed) - one of two things would happen. They'd get it. Or they'd be credited the expediting fees, in some form or fashion.

I fully understand putting large corporations on blast in a public forum. That is typically the only way to bring about change that is better for the market, or to get the attention or result you want. It just seems counterproductive in this arena.

Sorry for the rant - I feel a since of loyalty to this group, and to other small companies out there.
 
kyler1945 said:
I ask about where NT promoted the product, because I'm a little bummed out about this thread.

How often do manufacturers actually listen to what customers want in niche markets, and develop a product specifically for them, at a competitive price point?

And when one does, and then offers a 10% discount to the core of that market, allowing them the first opportunity to try it, feel like they are part of the team, generate feedback, etc.... they get a complaint in a public forum that is out there for everyone to see from now until the end of the interweb.

It seems to me like a phone call to new tribe, or an email to get a status update is a better method of airing that grievance.


As a few folks have mentioned, this is a brand new product. It will have kinks in design, production, shipping, etc. The whole idea behind a launch like this, where you include a small base of customers at the core of your market, is that you can work out these kinks with patience and their understanding that they are helping the whole market by absorbing the impact of those hiccups.

I have no skin in the game, other than I want to see a small American company trying to do the right thing, succeed. I hope I don't offend anyone too deeply with these thoughts. But I think sometimes folks don't understand the total affects of the written word in this forum. 10,000 people are going to read this thread. If 100 don't buy from New Tribe because they are worried they may not ship on time, misrepresent their products, or have poor customer service, what happens then? That might be the cash New Tribe needed to make a positive change to the product, or R&D on a new one.

I've only spoken to Debbie through email twice, and she's been very helpful. I am willing to bet that if one emailed or called the company directly, and expressed their desire to have the product in the timeframe that was initially promoted (not guaranteed) - one of two things would happen. They'd get it. Or they'd be credited the expediting fees, in some form or fashion.

I fully understand putting large corporations on blast in a public forum. That is typically the only way to bring about change that is better for the market, or to get the attention or result you want. It just seems counterproductive in this arena.

Sorry for the rant - I feel a since of loyalty to this group, and to other small companies out there.
Click to expand...

I think people misunderstood this launch. It was clearly stated that they would except preorders and those orders would ship September 1st on first come basis. This would indicate that not every order would go out that day and that they would continue to produce these as they fill all orders. The company had a lead time on the build and are doing what they said. The company has done what it said. Now this market and community at times is a want it now kind (this is purely a generalization). However if anyone has been in the market of harness making before then they will understand what goes into them. Newtribe has always delivered but I get the frustration of the masses and can only offer advice and that is to be patient. The staff are incredibly knowledgeable and professional. No one is bad mouthing or complaining about the company. The forum is a chance to vocalize the views and opinions of its members in a polite and professional manner good or bad!! Reviews are that opinions and some will like some will not and that is the story of every product that is produced and sold within this world. Lastly if anyone is that concerned Newtribe is a phone call away, a couple of buttons to email. You will get nothing from them but a truthful answer in a polite professional way.
 
kyler1945 said:
I ask about where NT promoted the product, because I'm a little bummed out about this thread.

How often do manufacturers actually listen to what customers want in niche markets, and develop a product specifically for them, at a competitive price point?

And when one does, and then offers a 10% discount to the core of that market, allowing them the first opportunity to try it, feel like they are part of the team, generate feedback, etc.... they get a complaint in a public forum that is out there for everyone to see from now until the end of the interweb.

It seems to me like a phone call to new tribe, or an email to get a status update is a better method of airing that grievance.


As a few folks have mentioned, this is a brand new product. It will have kinks in design, production, shipping, etc. The whole idea behind a launch like this, where you include a small base of customers at the core of your market, is that you can work out these kinks with patience and their understanding that they are helping the whole market by absorbing the impact of those hiccups.

I have no skin in the game, other than I want to see a small American company trying to do the right thing, succeed. I hope I don't offend anyone too deeply with these thoughts. But I think sometimes folks don't understand the total affects of the written word in this forum. 10,000 people are going to read this thread. If 100 don't buy from New Tribe because they are worried they may not ship on time, misrepresent their products, or have poor customer service, what happens then? That might be the cash New Tribe needed to make a positive change to the product, or R&D on a new one.

I've only spoken to Debbie through email twice, and she's been very helpful. I am willing to bet that if one emailed or called the company directly, and expressed their desire to have the product in the timeframe that was initially promoted (not guaranteed) - one of two things would happen. They'd get it. Or they'd be credited the expediting fees, in some form or fashion.

I fully understand putting large corporations on blast in a public forum. That is typically the only way to bring about change that is better for the market, or to get the attention or result you want. It just seems counterproductive in this arena.

Sorry for the rant - I feel a since of loyalty to this group, and to other small companies out there.
Click to expand...
I agree. New tribe is a great company. And they have done great things for us. I think it's great how many orders they are getting. They deserve it. Try to buy a hammock quilt sometime and get a 5 week lead time.

Smaller companies with great products take longer.

At some point they will catch up and even get ahead on inventory.

Personally I'm glad we were able to place our orders when we did rather than waiting for the day when their shelves were full.....

Sent from my SM-G955U using Tapatalk
 
I ordered on the first day and I am still haven't gotten a shipping notice. All the extra shipping does is get it to you faster when they do ship it. Just because you have the extra shipping doesn't mean that you will get your harness any faster whenever they ship it.
 
Just received this very sad email from New Tribe:

Thank you for your order! The Kestrel has been very popular! I am trying to get updated information on order shipping. I would hope to be able to ship yours by the end of the month (or maybe sooner), but I would like to get back with you in a few days with better information.

Have a great day!
 
The word for the day is patients. I have talked to New Tribe several times and they have been courteous and honest. I I actually have talked to the owner when Debbie was out and she was very pleasant and very helpful just like Debbie was when I talk to her on a few occasions. I wish all companies customer service where as polite as new tribe.
 
Apex7 said:
The word for the day is patients. I have talked to New Tribe several times and they have been courteous and honest. I I actually have talked to the owner when Debbie was out and she was very pleasant and very helpful just like Debbie was when I talk to her on a few occasions. I wish all companies customer service where as polite as new tribe.
Click to expand...

I have no doubt that they are pleasant folks. Is it fair to say that kestrels are on back order? It seems to me if you order something and they say that it won't ship for a month that would be considered back order. This should probably be prominently displayed on the ordering page of their website.
 
I'm being patient, just hopeful it gets here by mid month. As this is my first saddle a f season starts the 30th
 
Back order implies that a product has been designed, manufactured, stocked, stock has run out, and more material is in production.

These are still "pre-order", and have been since the buying portal was opened. It is prominently displayed in the description (or was, I see that they've updated that they are extending the pre order offer window, with a new deadline. However, the previous page noted that these were on 'pre-order' basis as well).

How quickly the world owes us something we didn't know existed a month ago.
 
NewTribe are good people. They won't lie to you about when they'll ship and they have been very helpful over the last few years I have dealt with them.

It's easy for me to say because mine went out in the first shipment...but you'll be glad you got it whenever it comes.
 
Good company... Supply and demand and first come first serve... I am waiting for mine I think 308 or so. They are a small company overwhelmed and surprised by huge demand. Probably 200 plus orders
 
kyler1945 said:
Back order implies that a product has been designed, manufactured, stocked, stock has run out, and more material is in production.

These are still "pre-order", and have been since the buying portal was opened. It is prominently displayed in the description (or was, I see that they've updated that they are extending the pre order offer window, with a new deadline. However, the previous page noted that these were on 'pre-order' basis as well).

How quickly the world owes us something we didn't know existed a month ago.
Click to expand...

I can agree with your definition of back order. Maybe some sort of disclaimer indicating that shipping dates are "unknown"? I would have liked a heads up that it could be a month or longer until I receive my product. Do you think that's reasonable?
 
Regardless of the situation we are waiting. Patience is the key this we learn in the woods waiting on that moment a brusier walks in. We will spend countless amounts of time and money for that moment why not this!! They are working through the situation and need time to gather data to provide a realistic answer. For example if they said it will ship next week and it does not ship for 4 more weeks you would be pissed. I say give them time. If this was someones first saddle well im sorry looks like we are all in the same boat but don't let that deter you from getting out and hunting. Rethink your strategy and be safe, have fun. When it actually comes you will not have wasted time worrying and will enjoy it even more.
 
If you are so dissatisfied you could always call and cancel your order. It was clear that this pre-order was a first come first served with shipping starting on the first. The second batch will go out as soon as possible I'm sure. Now stop whining.
 
Steve said:
If you are so dissatisfied you could always call and cancel your order. It was clear that this pre-order was a first come first served with shipping starting on the first. The second batch will go out as soon as possible I'm sure. Now stop whining.
Click to expand...

Don't think I'm whining, or even that dissatisfied. Just using an online forum to discuss a topic with others, share thoughts and opinions, etc. Sort of what it's intended to be used for...

Are we sure it was first come first served? There are guys reporting that they purchased the first day it went on sale and have not received a shipping notice yet.
 
There were alot of orders that first day!! Im sure they weren't expecting this to blow up so big especially since most hunters don't just radically decide to buy essential gear this close to the season and plus this is a small but fast growing form of hunting. These are the hiccups that come with releases.

Whats probably happening is they have the components but everything needs to be sewed together which is labor intensive even with a machine. I waited 6 weeks on a climbing harness and they described the process. 1 guy makes the belt, the next sews the loops, and so on. This is how it is done probably industry wide.

They did not give you a "No" but asked for a little time to provide you with an answer. Thats fair in my opinion. Paying extra for shipping just will get it to you faster once it does ship thats all.

Stay positive and just be patient. I can understand you were and some others were banking on this being at their doors faster.

Guys lets be positive here and try to understand that sometimes written words don't necessarily have the same tone and meaning as spoken. Positive vibes in the saddle hunting community.
 
okccj said:
Don't think I'm whining, or even that dissatisfied. Just using an online forum to discuss a topic with others, share thoughts and opinions, etc. Sort of what it's intended to be used for...

Are we sure it was first come first served? There are guys reporting that they purchased the first day it went on sale and have not received a shipping notice yet.
Click to expand...

Maybe certain colors are being made first? Or maybe they did a number of one size or something like that. I'm pretty sure I ordered the same night they went on sale and I haven't received anything yet. But I am fine with it, I know it will be worth the wait. I still have over three weeks til my season starts and have a perfectly good Sitdrag ready to go


Sent from my iPhone using Tapatalk
 
When I made my order, they weren't even done building the web page. I happened to look at the site a day early and it let me order.
 
I'll ditto that USPS anything including tracking isn't great. And I've seen many times customers make typos in their emails when ordering things.
As with any new process their might be hicups, but I'm excited to hear how you guys like them. I couldn't swing one this year but I'll probably upgrade next year for sure in the off season.
 
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