Aero Hunter Merlin ordered

[Shakeandbake]

The non discounted price is $260, for same reason they made them on sale for $240 when they came out and then had a discount code marking them back down to $240. They just made a mistake with all this price changing goofyness. They are good people and make a premium saddle. It’s worth the $240.


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[slonstdy]

So my first post on here and I am going to be that guy lol. I ordered at the same price. I just logged into the aero hunter account I made. Well they have a message on there saying I need to pay $30 more to continue with my order because of a glitch in their system. I have a confirmation email that never mentions the higher price. Anyone else see the same and if so how are you handling it? This was going to be my first saddle purchase ever and I already have a dilemma. I’m old school and I say a deal is a deal. I have walked away from scenarios similar to this for less than a dollar.

I received the same email and have not replied as of yet. I plan to call and speak to someone to confirm it's authenticity.

 

[DeerNuts]

@DeerNuts - I hear ya. I'm in the same boat. When I ordered it on Friday night, their website definitely showed the price as $259 before I added it to the cart. When I checked out, however, their online cart showed it as $229 before I applied my $20 discount code "Magical", which made it $209 before the shipping was added in. I too received an order confirmation that confirmed the surprisingly low price when I completed the transaction.

Today, I received their email that explained they had a glitch in their online store, and that the price I was charged wasn't correct. They admit that it's their mistake. They are giving customers a choice - pay the correct price, or cancel the order. Honestly, the correct price is fair and what I expected to see as the price when I added it to the cart. I want the saddle - so I decided to authorize them to charge my card the extra $30 today without a fuss.

But I hear ya - you thought you had received a better deal when you checked out online, and now they're taking it away - that's a bummer. Ultimately, the decision (and how upset you get over the situation) is entirely up to you.

I will say this: New Tribe Aero Hunter has been very, very good to saddle hunters over the years - that's why they have such a loyal following. For example, they recently had a problem with the durability of the lining on the Aero Hunter Kestrel Flex model, and they replaced those saddles for every customer who asked them to do so, even if the lining on the original saddle had not shown abnormal wear yet. So overall, they have an excellent track record of treating customers fairly. For me, it was an easy decision to be fair with them and pay them the extra $30 - and I did.

I see now I received an email from them also. I have emailed them and we are discussing solutions.

If you placed an order at McDonald’s handed them your credit card and they give you a receipt. Then they tell you to get your order you need to pay an extra $10 because the price of nuggets just changed to a dollar a piece while you were waiting. Would you just say ok?

I am not upset. Just trying to make sense of things and see how others are handling this. I thought the saddle was cheaper. I did not “think I received a better deal” I honestly believed that was the deal. I looked at it when it was released and thought the price was lower. Then after discussing with my wife if she thought people would make fun of me I said screw it I’m getting it. I never looked at the saddle price other than during final checkout. So up until this all coming to light that’s just how much I thought it was.

I basically work two full time jobs. Have had three full days off this year. Add the COVID drama to this and I decided to do something fun and impulse buy a saddle lol. It is all for fun so it doesn’t really matter but I did look at that order confirmation like a hand shake.

It should be noted I am not saying they are a bad company or trying to degrade them. I have seen a lot of good stuff online about aero hunter and that’s why when I decided on an impulse buy it was with them. So please don’t see this as a negative post.

 

[Squatch]

There are some unique things about the method but leg straps are not one of them. Really legs straps only bother me if they constantly come undone.
The unique things about the method are obvious. The way it hooks up for walking. And the Oplux belt.

In the end all I care about is comfort. Other things are a bonus.

I could say the method is a copy of the recon or evo or Anderson sling. Aerohunter really started the surge in saddle hunting. And then Tethrd grew it through marketing.
Trophyline and Anderson and maybe another one or two pioneered it. Everybody else copied the pioneers.

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Amen!


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[larasea]

I see now I received an email from them also. I have emailed them and we are discussing solutions.

If you placed an order at McDonald’s handed them your credit card and they give you a receipt. Then they tell you to get your order you need to pay an extra $10 because the price of nuggets just changed to a dollar a piece while you were waiting. Would you just say ok?

I am not upset. Just trying to make sense of things and see how others are handling this. I thought the saddle was cheaper. I did not “think I received a better deal” I honestly believed that was the deal. I looked at it when it was released and thought the price was lower. Then after discussing with my wife if she thought people would make fun of me I said screw it I’m getting it. I never looked at the saddle price other than during final checkout. So up until this all coming to light that’s just how much I thought it was.

I basically work two full time jobs. Have had three full days off this year. Add the COVID drama to this and I decided to do something fun and impulse buy a saddle lol. It is all for fun so it doesn’t really matter but I did look at that order confirmation like a hand shake.

It should be noted I am not saying they are a bad company or trying to degrade them. I have seen a lot of good stuff online about aero hunter and that’s why when I decided on an impulse buy it was with them. So please don’t see this as a negative post.

Do you deserve a better deal than the rest of us? The price is $239 thru October 15. You have a decision to make, (1) Pay up or (2) Cancel your order. Sorry if this sounds harsh, but there is always another side to every situation. The company is trying to make it fair for all customers. This is a premium company and I choose to support the company.

 

[Jtaylor]

Do you deserve a better deal than the rest of us? The price is $239 thru October 15. You have a decision to make, (1) Pay up or (2) Cancel your order. Sorry if this sounds harsh, but there is always another side to every situation. The company is trying to make it fair for all customers. This is a premium company and I choose to support the company.

Yes. I looked at it as a sales price or introductory price, how was I supposed to know any different? "The early bird gets the worm." Various other companies do this all the time.

 

[Sgt. Beardface]

This is one of those things where your opinion is going to vary based on whether you are in the $209 camp or the $239 camp for what you paid. Anyone that was allowed to checkout under an assumed price should have it honored. Hell, I have sold stuff in the classifieds for way less than it was worth because I typed the price wrong, and if I can afford the hit on Active Duty pay then I know Aerohunter can. I don’t wanna bash the company as this is my first dealings with them, but the story unfolding has an air of greed to it.

 

[mattsteg]

the story unfolding has an air of greed to it.

By which party/parties?

 

[Jtaylor]

This is one of those things where your opinion is going to vary based on whether you are in the $209 camp or the $239 camp for what you paid. Anyone that was allowed to checkout under an assumed price should have it honored. Hell, I have sold stuff in the classifieds for way less than it was worth because I typed the price wrong, and if I can afford the hit on Active Duty pay then I know Aerohunter can. I don’t wanna bash the company as this is my first dealings with them, but the story unfolding has an air of greed to it.

Here's a copy of the e-mail:

Thank you for your Merlin order! When you placed your order, you might have noticed a crazy low price for your Merlin saddle. We know that seems too good to be true, and it is.

Due to a glitch in our online store, your saddle price came up as $229, not the standard price of $259. You took the $20 discount, which is fine, but it took that amount off the wrong base price. We'd like your help to correct this.

Your correct price with the discount and shipping should be $247.45. You paid $217.45. That leaves a balance due of $30. To complete your order, we ask that you pay the balance to properly credit your account. Please reply to give us permission to bill your Paypal account for the $30 balance, and we’ll get your order underway once your payment is received.

Thanks for your help and understanding,

I asked for a refund after this e-mail and it's in the process of being honored. I would've liked to try the saddle out but this transaction put a funny taste in my mouth. I didn't think the price was too good to be true because other companies are offering similar saddles for a similar price. My dealings are over, I just thought I'd share and I wish the best of luck to others working with them to come to a resolution.

 

[larasea]

Yes. I looked at it as a sales price or introductory price, how was I supposed to know any different? "The early bird gets the worm." Various other companies do this all the time.

So, my order number was 10049 and I was an "Early Bird". How do I get the "Worm"? LOL. I'm happy to pay $239 for a quality product.

 

[Sgt. Beardface]

Here's a copy of the e-mail:

Thank you for your Merlin order! When you placed your order, you might have noticed a crazy low price for your Merlin saddle. We know that seems too good to be true, and it is.

Due to a glitch in our online store, your saddle price came up as $229, not the standard price of $259. You took the $20 discount, which is fine, but it took that amount off the wrong base price. We'd like your help to correct this.

Your correct price with the discount and shipping should be $247.45. You paid $217.45. That leaves a balance due of $30. To complete your order, we ask that you pay the balance to properly credit your account. Please reply to give us permission to bill your Paypal account for the $30 balance, and we’ll get your order underway once your payment is received.

Thanks for your help and understanding,

I asked for a refund after this e-mail and it's in the process of being honored. I would've liked to try the saddle out but this transaction put a funny taste in my mouth. I didn't think the price was too good to be true because other companies are offering similar saddles for a similar price. My dealings are over, I just thought I'd share and I wish the best of luck to others working with them to come to a resolution.

I completely agree with you. This didn’t even happen to me and it has me apprehensive. Tethrd gives a 25% military discount, and it ends up way less than the cost of the Merlin for the Phantom. I am beginning to think that I may just stick with the Phantom and forget about the Merlin. I find it weird that they admit that this is a glitch in THEIR system, yet expect the customer to correct the issue. Hmmmmm....

 

[Jtaylor]

So, my order number was 10049 and I was an "Early Bird". How do I get the "Worm"? LOL. I'm happy to pay $239 for a quality product.

I would've been happy to pay the $239 too if that was the price quoted but that's besides the point! Eh, oh well.

 

[gwhalin]

Glitches happen. I get that a small business may not be able to honor a surge of people coming in and getting a much lower price than they can afford to offer. I also get people being put off by this. Tough both ways.

No doubt in my mind though that this saddle is worth what they are asking. IMO, New Tribe is at another level than every other saddle manufacturer. They have been in this space longer than anyone and they are the only saddle company I have seen that actually lists all specs for all parts of their saddle on their site. I am probably not going to be buying a Merlin just given the ridiculous number of saddles I now own, but I can guarantee that I would feel way safer in their gear than in any other saddle just based off their years of experience building for the arborist and recreational tree climbing world.

 

[iamcorey]

They are saddle and arborist equipment makers NOT website designers.

They made a goof, admitted it and offered resolutions. Sounds about right to me.


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[mattsteg]

I completely agree with you. This didn’t even happen to me and it has me apprehensive. Tethrd gives a 25% military discount, and it ends up way less than the cost of the Merlin for the Phantom. I am beginning to think that I may just stick with the Phantom and forget about the Merlin. I find it weird that they admit that this is a glitch in THEIR system, yet expect the customer to correct the issue. Hmmmmm....

A glitch that persisted for what, a day? While Tethrd still posts false "made in USA" on every product page of their website, when they've been offshoring most of their lineup for over a year at this point - even after they finally at least updated their FAQ yesterday? They have like 2-3 domestic products at this point. One feels more like an honest mistake than the other...the one that was quickly addressed.

If you're buying based on business ethics...I don't know that that's necessarily the direction to turn.

Glitches happen. You're out nothing (what a day of waitlist time?) if you don't proceed with the order, or you've got an excellent saddle on-order. No company is perfect.

 

[larasea]

I would've been happy to pay the $239 too if that was the price quoted but that's besides the point! Eh, oh well.

I have "Cut My Nose Off To Spit My Face" for less than $30 in the past. I now "See The Forrest Thru The Trees" better now as I age.

Good talking with you JTaylor, Love ya Man!!!

 

[Jtaylor]

I have "Cut My Nose Off To Spit My Face" for less than $30 in the past. I now "See The Forrest Thru The Trees" better now as I age.

Haha that one took me a minute. I have no doubt it's a good saddle and I might have one one of these days but it'll probably be next season. I decided I can wait and I'd rather help someone on here who wants to get rid of it later on. There's a Cruzr XC on the way I'm going to try out in the meantime.

 

[Shakeandbake]

She made a mistake and owned up to it. I’m sure her profit margin on a $250 saddle is not huge. They use all premium components. Let’s not forget they are made in the USA.


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[tmattson]

Hey gang, is the only difference between the new Merlin and the new Flex just the fabric (Merlin with mesh)? Or are there other small differences?

 

[Aaronpaul14]

Hey gang, is the only difference between the new Merlin and the new Flex just the fabric (Merlin with mesh)? Or are there other small differences?

Yep