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Defective products…

BTaylor said:
I dont think it would be unreasonable for the direct to consumer clothing folks to at a minimum split the cost of return shipping for a size replacement. Kinda difficult for the consumer to always get that right when you cant try it on first.
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Split is probably reasonable. I see what you're saying, but some folks absolutely abuse it to the detriment of others.
 
elk yinzer said:
Split is probably reasonable. I see what you're saying, but some folks absolutely abuse it to the detriment of others.
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Get your point as well. In the last year I think my wife has order and returned 10 or more purses trying to find a replacement for the one she used for a long time and they quit making. She finally got one in last week that she really liked other than the strap. I asked what was wrong with the strap and she said it wouldnt adjust short enough to suit her. I grabbed the ice pick and fixed that with a new hole and a pair of scissors to trim the excess. :)
 
That's a business decision for the seller. I am more likely to buy clothing or foot wear if they offer free returns or exchanges. Sizing by different manufactures are all over the place.
 
elk yinzer said:
Actual material product defects, yes, should be covered. A nick or scratch, minor and purely cosmetic, that's on you. Clothes that don't fit, same.

My wife orders stuff on the regular just to try it on and sends a lot of it back. One of those deals I've learned not to say anything but it ticks me off a bit. All I see as a beancounter is all the cost that is then passed along to those of us that only buy what we need and do our diligence to make sure we size it right. There are no free lunches, but some folks have no problem passing the cost of their lunch down the line.
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You buy something new it should arrive new. I wouldn’t buy a brand new truck riddled with dings and scratches.
 
enkriss said:
You buy something new it should arrive new. I wouldn’t buy a brand new truck riddled with dings and scratches.
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I agree with that. Now if you buy a $69 platform you shouldn't expect great quality. But if you sped $250 I would expect top quality.
 
enkriss said:
You buy something new it should arrive new. I wouldn’t buy a brand new truck riddled with dings and scratches.
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True but every brand new truck has a few miles from being test driven… does that make it brand new? Lol I still get creeped when I order a new industrial sewing machine and they say “due to shipping and freight handling some minor dents and scratches are to be expected. This is not uncommon nor is it cause for return”…. Scares me every time
 
BTaylor said:
Get your point as well. In the last year I think my wife has order and returned 10 or more purses trying to find a replacement for the one she used for a long time and they quit making. She finally got one in last week that she really liked other than the strap. I asked what was wrong with the strap and she said it wouldnt adjust short enough to suit her. I grabbed the ice pick and fixed that with a new hole and a pair of scissors to trim the excess. :)
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You get a lots of ice climbing in down there? :tearsofjoy: :tearsofjoy:
 
enkriss said:
You buy something new it should arrive new. I wouldn’t buy a brand new truck riddled with dings and scratches.
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"A: Damage to new vehicles prior to delivery is relatively common and usually minor. Even when damage is significant, it’s almost never disclosed because sellers don’t want to “spook” potential buyers or open the door to further discounting. In Ontario, the Motor Vehicle Dealers Act requires a dealer to disclose damage in excess of $3,000 or when two adjacent body panels have been replaced; failure to do so opens the door to reversing the sale within the first 90 days using a rescission remedy."

Most states set a threshold of three to six percent of the MSRP as the required amount for disclosure to a buyer.

www.moneysense.ca

My new car was damanged before delivery. How can I be compensated?

Paul's new car was damaged before delivery. How can he be compensated for the damage?
www.moneysense.ca www.moneysense.ca
 
enkriss said:
When ordering a new product and receiving that as a defective product should you be liable for shipping and/restocking fees?


I have received several defective products either cosmetically and/or functionally and had to eat shipping costs. I think this is a BS policy and is a failure of said companies QC and they should be eating shipping costs. Am I wrong?

I have had to eat shipping costs from Tethrd, Trophyline and Out On A Limb for defective products. OOAL had me eat shipping in both directions! Horrible customer service IMO.
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I had to pay full price for a bow with a cracked limb that I bought on here...shipping cost is peanuts compared to that. The involved party just went quiet...
 
When it's a defect and I have to pay it royally ticks me off. When I had to send in my Scorpyd for a major repair, shipping was close to 100 one way
 
If it is a big $ purchase and worth the time, you used to be able to get some protection from the credit card companies. I was able to get a full refund on a $800 plus custom recurve bow. After the company refused to give me a refund.
On the bright side, I ordered some compact climbing sticks from LWCG. I expected the new style integrated versa button. Thats what was shown on there web site. I received the old style sticks. LWCG gave me full credit and covered shipping both ways.
When the new style sticks came in stock, I ordered 4 sticks with cable aiders. Later I ordered a .75 and then ordered a Wolf Pack.
Do the right thing and you get more business and make more money in the end.
 
Had this from eBay and Amazon


Sent from my iPhone using Tapatalk
 
As a Quality Manager, I have a pretty black and white view of this. What's the spec? If the item meets the manufacturer's specs, they held up there end of the deal. Unfortunately hunting companies don't give us all the specs, particularly for cosmetic defects, but they do give us pictures. Does it look like the picture? Does it meet the specs they do share? If not, that's on the manufacturer. If so, then you let the customer return the item on their dime.
 
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