jerwin1776
New Member
Heads up and awareness notification for any Sitka gear purchasers: I spent over a grand in Sitka gear in September 2022, and after one deer season a Sitka stratus jacket started unthreading at the cuffs and falling apart.
Sent it in early January for warranty, and here it is mid-May and no updates on when it’ll get fixed or replaced. Called Sitka and basically got a “tough s**t you’ll get it when you get it” answer.
Couldn’t be more disappointed in them, especially for an expensive high end gear company. Stick w scentlok, First Lite or Kuiu...that or do the smart thing and go w the clearance rack at Bass Pro.
UPDATE: After acting as a squeaky wheel, Sitka pulled through and finally reached out to offer an apology and showed real empathy. My warranty was pushed through and a future incentive was offered for my troubles. Long story short, they came through, of which Im thankful for. My gripes were not wanton complaints and I think anyone in my shoes would be just as upset (even the folks on here who disagreed with me). In Sitkas defense, they eventually came through so thanks to them for that and I'll give benefit of the doubt and continue being a customer.
Sent from my iPhone using Tapatalk
Sent it in early January for warranty, and here it is mid-May and no updates on when it’ll get fixed or replaced. Called Sitka and basically got a “tough s**t you’ll get it when you get it” answer.
Couldn’t be more disappointed in them, especially for an expensive high end gear company. Stick w scentlok, First Lite or Kuiu...that or do the smart thing and go w the clearance rack at Bass Pro.
UPDATE: After acting as a squeaky wheel, Sitka pulled through and finally reached out to offer an apology and showed real empathy. My warranty was pushed through and a future incentive was offered for my troubles. Long story short, they came through, of which Im thankful for. My gripes were not wanton complaints and I think anyone in my shoes would be just as upset (even the folks on here who disagreed with me). In Sitkas defense, they eventually came through so thanks to them for that and I'll give benefit of the doubt and continue being a customer.
Sent from my iPhone using Tapatalk
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