I have to say I had an issue with a broken rivet for the Amsteel standoff on a one stick of mine recently.
Tethrd handled it with almost no questions asked, paid to ship me a replacement with stealth strips and paid for shipping the broken one back to them.
I can’t speak highly enough about how well they handled the situation and how quickly they resolved it for me.
For comparison I bought 2 ebikes to use for hunting ( for about 75x the price of a one stick) and only got a runaround when I had issue with one when it arrived without being programmed correctly …. Then a smart a$$ email from their customer service team… but I digress. The point is there is much worse out there.
As far as first generation issues for a product, you have to realize they are a small company with limited resources. There is only so much r&d or testing they can do before a launch.
I work with jet engine components for a living and it takes 10’s of thousands dollars just get the ball rolling on a single part design and we still have issues with the first generation of a component sometimes. It’s just the nature of the beast. Without enough data points (samples size) what eventually seems obvious wasn’t necessarily a consideration at the start.
Dan Infalt also works as a R&D machinist from what he’s said but Beast gear goes through redesigns. There is always room to improve, just like hunting. Not trying to speak for him here but I’d imagine he would at least have to agree with that.
I guess the point is that if a you wait for perfection before a launch then it will never be released. They made a number of efforts to ensure safety and continually support the saddle hunting community before their own sales. Hell they even put out videos on how to make items they could easily just try to sell us.
We should be happy that we have so many resources available to us to choose from and we are free to send our dollars where we like. I know where mine will go.
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