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Replacement Kestrel Flex

Boog

Member
Joined
Nov 15, 2017
Messages
48
They may have dispensed with the RA numbers for the early release Flex saddles since they know why all of them are getting returned. Just a guess.
 

Apex7

Well-Known Member
SH Member
Joined
Jan 6, 2017
Messages
2,244
Location
Pittsburgh Pa
They are great with their customer service. I have dealt with them ever since the Kestrel came out and I have never been disappointed.
 

Wolfie

Active Member
Joined
Jun 27, 2018
Messages
149
Same experience here, i ordered on launch day. Experienced same issues as everyone else , emailed AH and they took care of it no questions asked. Should be receiving my new flex tomorrow in under two weeks. They have been awesome to deal with, second saddle I’ve purchased from them. Couldn’t be happier with them and their products!
 

Wolfie

Active Member
Joined
Jun 27, 2018
Messages
149
Thanks to the thread and all of you , I would have just let it go. It’s been a while since I’ve been on here. Needed to take a brake. When I saw the thread I figured I’d give it a shot. Just goes to show how invaluable this site is. Thank you!
 

JoePA

New Member
Joined
Feb 1, 2019
Messages
7
I just spoke with AH and all I can say is what a great company that stands behind what they make. I bought a flex on launch day and told them that. And basically within 5 minutes they set me up with a confirmation number and all I needed to do was box up my saddle and leave it on the porch for UPS to pick up and when they receive it I will have a new saddle sent. Pretty awesome. I spoke to a real human, no BS, no waiting for my saddle to break or show extreme signs of wear. They realize there was a problem and they are taking care of it. Seeing how other companies have tried to take care of, or not taken care of problems, I should say. The folks at aerohunter deserve some praise for their efforts. And making and backing a great product!!
 

Apex7

Well-Known Member
SH Member
Joined
Jan 6, 2017
Messages
2,244
Location
Pittsburgh Pa
My Flex finally made it back to New Tribe yesterday. It took awhile for it to get there. Now just waiting on the new Flex to arrive.
 

MOBIGBUCKS

Active Member
Joined
Nov 26, 2015
Messages
188
Add me to the list of people with awesome AH customer service experience. Ordered the Flex June of last year and had one of the first runs of the saddle. Contacted Aerohunter and they are replacing my flex. Heck I offered to pay for the upgrade but they are sending me new anyways.

Pick up at my house via UPS on Monday. 2-3 weeks should have the updated Flex.
 
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