As a TL pro staffer .... I am happy to have a conversation via PM or over the phone, but out of respect of the rules, I do not answer customer questions on this forum. I have sent numerous PMs to members trying to help them out. The first line would be to use the companies website for customer service. TL has a phone number that is very often answered by the man himself. Admittedly it is hard to not answer concern or questions here, and I have even typed a response, re-read and said to myself that is customer service, let me copy and paste this into a PM. Every company has channel in place for customer service and none say go to saddlehunter.com and post a question. Other customers can provide feedback but staffers can not.