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Advice on muddy pro sticks

donnieballgame said:
Thanks, seems that I bought a set of recalled Muddy Pro's from the classifieds, that sucks!
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When the site was not so renowned, it would not be an issue. Unfortunately, to my direct experience and perceptions here, now the site and members can be victim of scammers and people of ill repute. It seems the nature of growing from a place for dedicated enthusiasts to the general population.

I feel bad for you. Whatever you do, stay safe with your gear.
 
Never got ahold of anyone today, left a message on their voicemail and sent off an email, don't have a lot of faith in their customer service based on what happened today. We'll see, not holding my breath, I think I read on here someone else that had issues with Muddy Customer Service, might change my mind on their products.
 
donnieballgame said:
Never got ahold of anyone today, left a message on their voicemail and sent off an email, don't have a lot of faith in their customer service based on what happened today. We'll see, not holding my breath, I think I read on here someone else that had issues with Muddy Customer Service, might change my mind on their products.
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Probably me lol. I’ll let anyone know I wasn’t happy!
 
Alright it's been 12 days since I first called and emailed Muddy Customer service, not a single phone call or email in response. I've called about 4 times, emailed twice and nothing. I can't believe a company like that would have such little respect for their customers to not even return a phone call or even a simple email reply that would take 30 seconds.

I don't know about the rest of you but I will NOT be buying one single Muddy product for the rest of my life! This is all I can do now is make sure everyone knows how ****ty their customer service is to prevent others from having similar issues.
 
donnieballgame said:
Alright it's been 12 days since I first called and emailed Muddy Customer service, not a single phone call or email in response. I've called about 4 times, emailed twice and nothing. I can't believe a company like that would have such little respect for their customers to not even return a phone call or even a simple email reply that would take 30 seconds.

I don't know about the rest of you but I will NOT be buying one single Muddy product for the rest of my life! This is all I can do now is make sure everyone knows how ****ty their customer service is to prevent others from having similar issues.
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You've joined my club! I can't believe what a bad company they are!
 
That’s crazy! I have talked to them on many occasions. I must just be lucky.


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Well, looks like I bought some recall steps via eBay the end of last year. Used them twice and did t even check. Great, guessing I will end up eating this. Nice.
 
SH4896 said:
Well, looks like I bought some recall steps via eBay the end of last year. Used them twice and did t even check. Great, guessing I will end up eating this. Nice.
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You and me both, I still can't believe for a recalled item like this and nothing, I was using them too, glad I didn't get hurt!

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donnieballgame said:
You and me both, I still can't believe for a recalled item like this and nothing, I was using them too, glad I didn't get hurt!

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If they don’t respond I will be filing with the BBB and there are a few other gov agencies you can contact if companies don’t respond to safety recalls. Least I can do. Hopefully they get back to me.
 
SH4896 said:
If they don’t respond I will be filing with the BBB and there are a few other gov agencies you can contact if companies don’t respond to safety recalls. Least I can do. Hopefully they get back to me.
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Oh cool let me know what you figure out

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Ive left a few messages, of course no response. Going to try one more email and if they dont respond, I have the contact info for the President/CEO and head of Sales and Marketing for MS Holdings. I will contact them and if they dont want to resolve it, then I will contact the government agencies that handle these types of complaints and issues.
 
I got a response to one of my emails today asking for specifics on the sticks need to look closer tonight.

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Still no response from Muddy. Just completely blown away by the poor customer service, especially on a product they released that was recalled by the Safety Protection Agency. They must like lawsuits. This is the type of thing that when someone does get hurt, legal teams look at how a company has rectified a faulty product. Going to make sure I smear this all over the internet. And will never buy another Muddy product ever again.
 
Well since Muddy won’t call me back, switched out all the hardware. This is how muddy’s should be from the factory.
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I turned the muddy brackets into these. Instill need to do something with the old bracketless ones.
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