Got mine back today. Sent in 6 brand new sticks a week ago. Got back 2 new looking sticks. 2 sticks with some cuts to the grey plastic in a few places, but not much else. And 2 with marks/cuts and missing grey rubber on the top and bottom of the tube like they were holding it with a wrench around the tube. Two of the sticks have one reflective tab each that are split down the middle and peeling off. I realize cosmetic imperfections don't matter in the long run, but for what I paid it'd have been nice to get back sticks in the same condition I sent them.
I don't want a refund, but as of now if I could do it again, I probably wouldn't. I might feel differently in November.
We recognize that our testing process needs to be improved, but rest assured that our patent pending harmonic strengthening system has made your steps and tube stringer my a factor of 5.
By placing your tube/post in a vice grip and beating areas identified by our engineering team with a 2lb hammer and titanium chisel, we were able to add game changing structural integrity to your sticks. Ultimately this will allow you to climb and hunt harder for the next 1 seasons.
Unfortunately we are still working out how to not mar the finish of the stick. If for some reason you are not satisfied, please ship the sticks back in a separate box and we will apply our patent pending Krylon Rattlecan finish which should be available soon. Your complete safety and satisfaction is our main goal.
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